Strathaven Hotel is breath of fresh air in the hospitality space in Lekki, Lagos. We are a boutique hotel with a home-away-from-home experience: well-cooked homely meals in our round-the-clock restaurant, insanely comfortable rooms, with custom orthopedic beds and always-fresh sheets, fully stocked bathrooms and lots more.
We are recruiting to fill the position below:
Job Title: Receptionist / Front Desk Officer
Location: Lagos
Job Descriptions
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Requirements
- Candidates should possess relevant qualification.
- Must have at least 2 years experience.
- Professional appearance, excellent communication skills, and the right attitude
- Computer Literate
- Sound Customer Service
- Familiarity with MS Office applications, i.e. Word, Excel
Application Closing Date
15th August, 2020.
How to Apply
Interested and qualified candidates should send their CV to: manager.strathaven@gmail.com using the Job Title as the subject of the mail.
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