The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.
We are recruiting to fill the below position below:
Job Title: Exams Officer
Location: Abuja , Nigeria
Role Type: Business Delivery
Pay Band: PB 4 - H
Duration: Fixed Term contract (6 months)
Reports to: Assistant IELTS Administrator, Lagos / Head of IELTS Operations/Head of Schools
Role Purpose
- To support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council's EQCA (Examination Quality & Compliance Standards), examinations boards and partner standards.
Internal Operating Context - Regional
- By 2050 the population of Sub Saharan Africa will be 2 billion people, with the majority living in an urban environment. The region will have a middle class the size of Europe. 70% of the population is under the age of 25, and this demographic will grow at 15% year on year for the next 10 years. Generally the region is becoming more politically stable. There are on average 50 elections each year, many of which are more open and transparent than before. The majority of countries in SSA are developing economies. Gender inequality remains and life for women and girls on the continent remains challenging.
- While economic growth is significant, it comes from a low base. Income per capita has doubled and foreign debt levels have halved since 2000. Aspirations to become middle income countries as written in national development plans in the next 10 years are optimistic. The World Bank longer view forecasts that ‘almost all’ African countries will be middle income by 2050. Across the region government priorities focus on economic growth, education and skills, and youth employment. The opportunity and challenge for prosperity and security is the population explosion, meeting aspirations of a youthful continent. Critical to this is improving the efficiency and effectiveness of the English and Exams businesses across the region. Two major global change initiatives to increase the effectiveness of these operations will be implemented in SSA over the next 2-3 years.
Main Accountabilities
(including people management and finance)
- As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
- This role will support delivery of all examinations administered from the Lagos office.
- This role will ensure that assigned tests are delivered in a timely manner
- All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
- Reliability: to ensure examinations are delivered securely according to board requirements
- Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams, IELTS and other examination boards as required.
- Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing purchase orders, managing contracts and procurement.
Main Duties
Administration of examinations (pre-test):
- Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
- Answering enquiries about exams.
- Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.
- Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
- Assist with evaluation of new associate schools, agents and other educational institutions.
- Assist with searching for and evaluation new venues.
Exam delivery:
- Delivering Examinations on test days which includes:
- Supervision of venue staff
- Ensuring adherence examination day procedures
- Delivering speaking tests
- Overseeing practical examinations
- Post-Examination administration
- Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
- Effective delegation of duties when absent on leave or through illness etc.
Venue Staff:
- Venue staff creation, scheduling and payment.
- Assist with monitoring and training of invigilators.
- To be part of the recruitment, training and monitoring team for venue staff.
- To act as liaison between examiners and the relevant operations managers and trainers.
Client support:
- To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
- To assist schools with becoming associate centres, as necessary.
- To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
- To assist with managing administration of exams with professional bodies partners, as necessary.
Marketing & Customer Service:
- To assist in providing data for marketing action plan and business planning.
- Seeking and using customer feedback to improve service delivery.
- To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
- To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
- To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.
Finance:
- To assist with preparation and submission of income reconciliations to agreed timescales.
- To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
- To comply with Contract and Procurement standards.
Continuing professional development:
- To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.
Key Relationships
Internal:
- Country Exams Manager, Deputy Country Exams Manager, Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team, Professional Exams Team, Schools Team
External:
- Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team. School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates
Person Specification
Minimum / essential:
- Fluency in written and spoken English
- Shortlisted candidates will need to demonstrate that they meet the required standard through the APTIS test which will be administered as part of the recruitment and selection exercise
Qualifications
Minimum / essential:
- Bachelor's degree in any numerate course of study.
Desirable:
- A qualification in examinations management.
Role Specific Knowledge & Experience
Minimum / Essential:
- Providing and monitoring service within quality standards.
- Working quickly and accurately to tight deadlines.
- Experience of handling and reporting on payments from customers.
- Training and managing a team to deliver to quality standards.
- Arranging meetings with stakeholders.
Desirable:
- Experience of delivering examinations in a timely and secure manner.
British Council Core Skills
Minimum / Essential
Developing Business (Level 1):
- Reviews data
- Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.
- Using Technology (Level 1): Operates as a basic user of information systems, digital and office technology
- Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.
- English Language proficiency to IELTS band 8.0, CEF C2 in all areas (or equivalent).
- Strong Attention to Detail.
- Customer Service Focus.
- Strong Organisation Skills.
- Teamwork.
- Ability to deal with conflict.
Desirable:
- Knowledge of the education and qualification systems in the UK and Nigeria
British Council Behaviours
- Making it Happen (Essential): Delivering clear results for the British Council
- Working Together (Essential): Establishing a genuinely common goal with others
- Being Accountable (More Demanding): Putting the needs of the team or British Council ahead of my own
- Creating Shared Purpose (Essential): Communicating an engaging picture of how we can work together
- Connecting With Others (Essential): Making regular opportunities to understand others better
- Shaping the Future (Essential): Looking for ways in which we can do things better.
Application Closing Date
12th December, 2018.
How to Apply
Interested and qualified candidates should:
Note
- Please note that shortlisted candidates will be Interviewed will hold in January, 2019
- Note that you should only fill out the application after thoroughly reading through the role Profile & Guidance notes. There’s some important information you don’t want to miss.
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