Job Description
• To Develop Internal And External Sources Of Intelligence On A Continuous Basis And Integrate /Manage Data And Information From Diverse Sources To Guide Strategic Plans And Decision Processes Within S&D
• To Develop And Implement Plans For Improving Business Intelligence In S&D Through The Reporting And Analytics Platform
• Support The Shareholder Return Strategy By Developing And Implementing Sales & Distribution Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).
• Participate In The Review Of Business Processes (Headcount, Process Optimisation, Etc.), To Drive Efficiency Gains In Divisional Budget Year-On-Year.
• Develop And Maintain Database Of Records, Data And Information That Are Relevant To The Telecommunications Industry And Useful For Planning And Optimization Of MTNN Business Activities.
• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
• Review Market Trends And Convey Accurate, Reliable And Relevant Information On Competitor Activity
• Produce And Present Periodic Feedback On Local And International Competitor Activity To The S&D Division As Well As MTNN Reporting.
• Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
• Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
• Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity
• Drive An Increase In MTNN’s Net Promoter Score.
• Provide A Unique And Differentiated Customer Experience.
• Continuous Liaison With Internal And External Stakeholders (Marketing, Key Accounts Managers, Channel Members, Network Etc) To Ensure Hitch-Free Operations
• Develop Relationships And Source Reliable Contacts For Gathering Information Across Other Competitor Companies And Build And Maintain Knowledge Base Of Competitor Activities And A Competitor Intelligence Unit.
• Obtain Relevant Information By Empowering End Users I.E. Enable Marketing & Strategy, Sales Departments And The MTN Group To Freely Access Relevant Information Directly On-Line As Well As The Functionality To Supply Ad-Hoc Request When Needed.
• Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
• Provide Analytical Commentary, Interpret And Analyse The Impact Of Activities On Revenues And Subscriber Profiling.
• Monitor And Enforce (From A Reporting View) S&D And MTNN’s Business Requirements Compliance To The EDW Strategy.
• Input Into Sales Planning With Sound Analytics Of Both Transactional And Competitive Market Data And Insights.
• Identify Multiple Relationships And Disconnects Using Big Data Analytics To Identify Trends In Customer Dynamics
• Ensure That All Information And Data Collected, Stored, Shared And Reported Are In Line With MTNN Guidelines.
• Build And Maintain Up-To-Date Information On The MTNN Sales Channels And Subscriber Profile.
• Deliver On Key Business Metrics I.E. Subs Profiles, Revenue, ARPU, Churn, Product Performance, Competitive Environment And Their Relevant Metrics.
• Manage And Report On The Market Share And Share Of Voice, And Advice Appropriately On The Emerging Market Trend.
• Perform Evaluations And Produce Reports On Trade Propositions, Promotions And Activities Within MTNN S&D To Give MTN A Competitive Advantage In The Telecoms Market.
• Gather And Analyze A Variety Of Subscribers’ Information/Data Relevant To Business Operations, Market And Customers
• Liaise With IS And Other Departments To Ensure S&D And MTNN Requirements Are Met By The EDW.
• Prepare Presentations On S&D Performance As May Be Required.
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
Job Condition • Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Occasional Local Travel As Required
Experience & Training
Education:
• First Degree In A Numerate Discipline
• Fluent In English
• Possession Of A Master’s Degree May Be An Added Advantage
Experience:
6-13 Years’ Experience Which Includes:
• At Least Five Years’ Experience In Data Analytics/Insight Generation Or Working As Part Of A Reporting Team Using A Modern Reporting Platform
• Experience In Engagement With Multiple Management Levels Across Technical Users And Business Units.
• Experience In Working With SAS, PowerBI, Oracle SQL And Statistical & Predictive Modelling
Training:
• Distribution Planning
• Leadership Management
• GSM Conventions
• Customer Relationship Management
Minimum Qualification BA, BEd, BEng, BSc, BTech Or HND
APPLY HERE
No comments:
Post a Comment