Job Description
• Responsible For Defining Application Specification In Response To Evolving Business Needs. • Responsible For Enhancing The Procedures And Processes Associated With The Operations And Maintenance Of Business Rules For All Downstream BSS Systems In MTNN.
• Support The Shareholder Return Strategy By Developing And Implementing Information Systems Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions). • Participate In The Review Of Business Processes (Headcount, Process Optimisation, Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year. • Participate In Annual Budgeting Process For Both Capital And Recurring Expenditure. • Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience. • Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation. • Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity. • Drive An Increase In MTNN’s Net Promoter Score. • Engage In Cross-Functional Work With The Network Group Planning And Operations, Value Streams For Revenue, Finance, Revenue Assurance, Marketing, Sales And Distribution, Enterprise Solutions And MTNN As A Whole • Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service. • Maintain Effective Working Relationships With Internal And External Suppliers. • Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience. • Liaise With Vendor/S To Deliver Support And Solutions • Manage Vendors And Ensure SLAs Are Met Through Extensive Review/Negotiation Of SLA Agreements. • Contribute To The Development Of Systems Support Management Methodology / Framework To Guide Related Activities Within The IS Division, Defining Standards, Processes, Procedures, Metrics And Operations Requirements. • Put In Place Mechanism And System To Ensure Prompt, Frequent And Appropriate Update Of Business Systems And Coordinate And Lead Team In Delivering Reliable Support Services. • Monitor And Control All System Installations And Commissioning, Provisioning, Operation And Administration. • Develop And Maintain An Efficient System Logs And Back Up Procedure And Analyse Trends Of Issues And Problems, As Well As Identify Root Causes For The Dysfunction • Monitor The Performance And Availability Of The VAS & Prepaid Systems And Network Elements And Initiate Corrective Actions To Failures In These Systems. • Verify System Problems And Provide Support To Higher-Level Maintenance Personnel. • Perform On Site Remedial Support By Investigating And Identifying Reasons For Abnormal Network Conditions. • Prepare Documentation And Reports, Collecting, Analyzing And Summarizing Information And Trends Including Failed Processes, Stability Studies, Recalls, Corrective Actions, And Re-Validations. • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape. • Coach And Train The Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs. • Review Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.
Job Condition
• Normal MTNN Working Conditions • May Be Required To Work Extended Hours • Local And International Travel
Experience & Training Education: • First Degree In Electrical/Electronics, Computer Engineering Or Related Discipline • Fluent In English • Technical Certifications Related To Application Development Or Database Disciplines Will Be An Advantage • Masters Degree In Related Field Will Be An Added Advantage Experience: 6 – 13 Years Of Experience Which Includes: • Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others • Experience Working In A Medium To Large Organization • Experience In Operational Support Billing, Customer Care Or Other Resource Systems Within An Telecoms Environment Training: • Application Development Methodology • Project Management • Joint Application Development • Problem Solving And Root Cause Analysis Techniques • Management Training In Terms Of Planning, Operating, Leading And Controlling • Technical Training In All Applications Within The Resource Systems Area
Minimum Qualification BA, BEng, BSc, HND Or BTech
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