OSS/NMS Manager AT MTN NIG

Job Description
Manage The Smooth Operation Of All OSS/NMS Platforms Ensuring Proper Fault Management, Configuration Management, Performance Management And Security Management Are Provided For On All Network Elements On The Network In Line With The Overall Business Objective.
• Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience. • Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation. • Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project. • Drive An Increase In MTNN’s Net Promoter Score. • Interface With Various Units In MTN; VAS Planning, Service Creation, IS, HLS/DCG,RA, CPG,TX Services, Switch Operations Etc In The Development And Support Of OSS/NMS Services • Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service. • Maintain Effective Working Relationships With Internal And External Suppliers. • Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience. • Establish And Maintain Relationship With Strategic 3rd Party Suppliers And Vendors • Develop And Set The Acceptance Criteria For New OSS/NMS Platforms • Ensure Smooth Integration Of New Network Elements Into The Operational Network • Schedule All Tasks And Projects Related To The OSS/NMS • Oversee Prompt Resolution Of Major OSS/NMS Faults And CSRs • Oversee And Coordinate All Technical Activities, Including Activities Of Direct Reports. • Ensure Continuous Monitoring Of Network Performance Of The Core Network • Ensure The MTN OSS/NMS Configurations Meet The Market Requirements As Well As ITU Specifications • Ensure Weekly Reports On Overall Performance Of The OSS/NMS Platforms Are Available • Develop New Philosophies Or New User Requirements On High Level Specifics For OSS/NMS Platforms
Job Condition
• Normal MTNN Working Conditions.
• National Travel And A Valid Drivers License
Experience & Training
• First Degree In Electrical/Electronics, Computer Engineering Or Related Discipline • Master Advantageous • Minimum Of 6 Years’ Experience Which Includes: • Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others • Experience Working In A Medium To Large Organization • Project Management/ITIL Manager Certification Training: • Leadership/Supervisory/Management Development Programs • Project And Quality Management • Technical Report Writing
Minimum Qualification BA, BEd, BEng, BSc, BTech Or HND
APPLY HERE