Key Account Manager - Value Added Services

DESCRIPTION

THE ROLE

We are looking for a sharp, talented, and passionate professional to develop an outstanding relationship with a leading mobile operator in Nigeria, a strategically important large customer. The Key Account Manager represents the entire range of Telecom Value added Services (VAS) products and is responsible for cross-selling the company's portfolio into the same account.

Major Responsibilities include but are not limited to:

Establish productive and professional long-term relationships with stakeholders at all levels

Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations

Optimize service performance from a financial point of view

Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis

Monitor the market and competitor activities

Regular reporting on sales activities, opportunities, threats, project progress etc.

Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets

Drive solutions-orientated efforts that address the customer situation

Accountability and Performance Measures

Achieve assigned service performance targets from SLA and financial perspectives

Achieve sales targets for new business (cross-selling opportunities)

On-time payment collection

Complete strategic account plans

Active member of integration project team and ensure on-time service launches

Maintain high customer satisfaction ratings

Arrange meetings between CXO level account personnel and the company’s management

REQUIREMENTS

The ideal candidate must meet the following:

• 5 Years of verifiable experience in Large Account Management
• Proven sales track record of Value Added Services (VAS)
• Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry

Desirable Qualifications & Experience

• Knowledge of Telecom Systems
• Bachelor’s or master’s degree
• Experience with financial statements and reconciliation processes

Profile

• Strong interpersonal and relationship building skills
• Modern, consultative sales techniques and results orientated
• Self-motivated and ability to work independently
• Ability to converse with stakeholders of all levels, from C-level to business operations
• Effective influencing, persuasive and negotiation skills
• Highly analytical, converting trends into actions
• Excellent presentation skills
• Pro-active attitude
• Multi-tasking and coordination
• Fluent in English

BENEFITS

Attractive remuneration and benefits package plus bonus

APPLY HERE