Relationship Manager, Priority Banking (Maryland Mall)

JOB PURPOSE

  Mandate 

• Advise Priority Clients approaching Bank with complex individual needs
• Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
• Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team
• Prepare and educate clients to interact via digital platforms



5.   KEY  RESPONSIBILITIES
Engaging and deepening activities

1. Methodically engage (remote)
• Have complete knowledge of the clients in terms of the profile & assets
• Create analytics-backed next best conversation

Needs/Achor Products
• Individual banking products (PL, CASA etc), Wealth Products

2. Meet & deep sell (remote & in person)
• Develop a comprehensive Account Plan for at least 20% of client base
• Meet in person to meet advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products
• Conduct/connect for periodic CDD reviews
• Conduct fulfillment & activate

3. Services (remote)
• Refer most servicing activities to Client Service Officers/Managers
• As needed by clients

Acquiring on referrals

1. Connect & prepare (remote)
• Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
• Explain proposition & requirements in full

Needs/anchor products
• PL, CASA, Wealth Products


Meet, deep sell & train (in person)
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for CDD
• Educate and conduct initial set up for online, ATMs, Client Centre
• Conduct fulfillment & activate


KEY STAKEHOLDERS
Priority Wealth Specialists
Client Service Manager, Affluent
CDD team
Branch Manager


SKILL REQUIREMENTS 

Product broadening
• Enhanced multi-product Priority knowledge
• Market and competition knowledge

Client engagement 
• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey completion 
• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of Priority CDD principles

AML/CDD CLAUSE
• Ensure all reasonable steps are taken to verify the identify customers.
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
• Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank


SOURCE OF LEADS 
• Sales force generated (RM personal contacts) – Family of clients in particular
• Affluent senior executives of employers (primarily BC/CC/CIC)
• Affluent senior executives of employers in EB
ASSOCIATED CLIENT JOURNEYS 

• Acquiring from individual client referrals
• Actively engaging during the first 3 months
• Supporting the client on any client-initiated needs
• Proactively reaching out to client for advice discussions
• Delivering on transactions, service requests, mobile/online training
• Proactively engaging with the “Hidden Affluent”
• Updating CDD
• Managing Client’s credit situation
• Migrating newly Affluent
TARGET CLIENTS
• Priority ETB Clients

Key Roles and Responsibilities
Enter roles and responsibilities

Qualifications and Skills
Enter qualifications and skills

Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential

Job Function:
Retail Banking
Location:
Nigeria - SCB
City:
Ilupeju

APPLY HERE