Officer, Data Processing AT Standard Bank Group Lagos, NG

Job description

Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
• Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
• Provide high level competency with regard to application systems monitoring

Key Responsibilities/Accountabilities

• Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.
• Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.
• Take backup of Bank’s third party applications.
• Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)
• Development of scripts for data downloads / extractions.
• Finacle Functional Support.
• Development of Reports, customization and maintenance.
• Projects support & Implementation.
• Provide workaround solutions to Equinox archival issues
• Support Interfacing of external Applications to Finacle Banking software.

Key Performance Indicators

• Number of customer complaints
• Number of instances of non-compliance to policy and procedure
• Number of error recorded as a result of not following policy and procedure
• Number of audit exception on Production issues
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact
• Reduced number of incidents
• Successful implementations
• Internal customer satisfaction level with IT support

Preferred Qualification And Experience

• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics,
  • Professional qualification will be an added advantage.
  • Minimum of 2 year post qualification experience.
  • Experience in Finacle Banking Application will be an added advantage

Knowledge/Technical Skills/Expertise

• Ensure all backup tapes are transferred to Montgomery Vault in line with IT policy.
• Proactive monitoring of all the critical applications and peripherals
• Monitor and Report all the activities at the Data Centre.Ad-hoc assignments.
• Any other duties as may be assigned by Department Head.

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