Remedy Administrator AT Standard Bank Group Lagos, NG

Job description

Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

Responsible for the administering Remedy application for IT and other business units who are using remedy as their workflow/request fulfilment including Wealth and Ghana

Key Responsibilities/Accountabilities

• Ensure all remedy services are started (BMC Remedy Action Request System Server, apache Tomcat Tomcat7, BMC Remedy Email Engine and SQL Server (MSSQLSERVER)
• Support all remedy consoles in the Bank, Wealth and Ghana.
• Ensure that the underpinning contract between Stanbic and E&M Business Solutions (vendor) is renewed annually;
• Ensure annual maintenance is paid to the vendor before due date to avoid service disruption
• Ensure all remedy enhancements are handled in-house to minimize service charge by the vendor to the Bank.
• Ensure remedy certificates and licenses are renewed before expiry dates.
• Ensure public holidays are set to avoid SLA missed on such days for Bank, Wealth and Ghana.
• Provision of remedy data for audit and regulatory purpos
  Purge remedy data when required to ensure optimal performance.

Preferred Qualification and Experience

• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
• Minimum of 2 years post qualification experience.

Knowledge/Technical Skills/Expertise

• Microsoft Office Suites (especially Excel)
• Remedy lightweight skill

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