Job Description
• To Provide Professional Account Management Inputs To The Creation And Maintenance Of Enterprise Solutions Sales Strategy And Plan That Will Deliver Shareholder Value.
• To Direct Enterprise Sales Efforts For Allocated Corporate Accounts Within The Framework Of Agreed Account Development Plans Which Meet Operational Targets For Revenues, Profitability And Customer Satisfaction.
• Increase MTN Market Share By Achieving Set Target Through The Acquisition Of New Accounts As Well As Development And Maintenance Of Current Accounts.
• Account For The Fulfilment Of The Sales Process – From Lead Generation To Bill Delivery.
• Seek New Clients And Create More Business Opportunities Daily, From Existing Clients So As To Increase Company Revenue.
• Conduct Research On Potential Customers And Their Disposable Income Using The Data Mining System.
• Carry Out Continuous Analysis Of Relevant Industry, To Identify New Prospects Or Opportunities For The Corporate Sales Department
• Prepare And Present All Corporate Sales (Weekly And Monthly), Contractual Documentation And Status Reports According To MTN Quality Standards.
• Carry Out Continuous Analysis Of Relevant Industry, To Identify New Prospects Or Opportunities For The Corporate Sales Department.
• Log All Customer Requests For Service, Queries And Complaints, Escalate And Troubleshoot Where Necessary.
• Build An In-Depth Knowledge Of The Customers’ Operating Environment, Business Drivers, Ambition, Issues, Problems And Obstacles In Order To Develop And Implement Solutions To Meet Their Strategic Corporate Needs
• Maintain Excellent Partnership-Relationships With Customers, Based On Trust And An In-Depth Understanding Of The Customers’ Business
• Assist Customers In Understanding The Value Proposition And Differentiations Of The MTN Data Products And Services.
• Ability To Liaise With Supervisors On Discount Issues
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
• Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.
Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Open Plan Office
Experience & Training
Education:
• First Degree In Any Related Discipline
• Fluent In English
Experience:
• 3 – 7 Years Of Experience In An Area Of Specialisation; With Experience With Working With Others
• Experience Working In A Medium Organization
Training:
• Internal Conferences On Telecommunications And Consumer Trends
• Sales Training
• Key Account Management Training
• Relationship Management
• Customer Care/Focus
Minimum Qualification BA, BEd, BSc Or HND
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