Client Service Executive

Job Function: Retail Banking
Location: Nigeria - SCB
City: Ilupeju
Regular/Temporary: Permanent
Full/Part Time: Full time

Strategy

Customer Service
Attend to customer sales / financial enquiries.
Evaluate customer needs and provide advice as to products required.
Cross sell bank products to current / potential customers.

Facilitate the account opening process (for rm sourced and in-branch accounts)
Prepare weekly reports on service issues & in branch accounts opened
Support acquisition and growth of customer relationships through
Back up custodian of TSM’s vault keys and ATM combo and ATM entrance keys
Back up custodian to TSM’s stock of cheque book, cards, returned cheques and captured cards
BVN Enrolment
Know Your Customer

Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Business

 Referral

Identify other business opportunities and refer same to relevant units within the bank
Support the Branch Sales & Service Executive in sales and management of front office desk
Complaints handling and resolution

 Processes

Customer satisfaction
Attainment of branch sales & service targets.
Management of uncollected items [ chq bks & cards]
People and Talent

Staff Versatility – ability to handle minimum 2 job function per staff
Ensure minimum monthly training for branch staff
 Risk Management

 Operational Risk Policy

Ensure money laundering requirement as follows:
Full awareness of money laundering prevention.
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”, observe clear desk policy always.
Monitoring of Front Office Branch registers to ensure compliance with standards.
Ensure reduced / minimal operational irregularities.
Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
Analysis and reporting of management statistics
Act as the responsible party under the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance

Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

 Regulatory & Business Conduct 

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Qualifications and Skills
Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) from a University

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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