Assistant Manager F & B & Waiter/ Waitress AT The American University of Nigeria

The American University of Nigeria (AUN)Established in 2003. The institution was conceived as Africa's first Development University. Its mission is to pioneer service learning and build leaders who will be prepared to tackle societal concerns. Located in Yola, Adamawa State, the University is a world-class career-oriented institution missioned to be an agent of change in the development of the region. AUN has a strong commitment to providing the skills and the leadership essential to solving the continent's critical social and economic problems.

POSITION : Assistant Manager F & B

Summary of Position

Position Overview:

• The Assistant Manager manages all aspects of the department including but not limited to operations, planning, budgeting with hotel policies and procedures.
• The Assistant Manager provides leadership and support to all staff members of the Food and Beverages, implements and enforces the AUN Hotel Standards of Excellence in all areas supervised.

Job Summary:

• Assist the Food & Beverage Manager in the supervision of all Food and Beverage operations in order to ensure that the highest quality standards are met for food, service and cleanliness.

Specific Duties

Average Percent of Time:

• (15%): Train, supervise and schedule food and beverage staff in accordance with business needs, productivity and service standards.
• 15%: Develop all F&B outlet including Catering menus, i.e. Banquet Food and Beverage marketing strategies.
• 20%: Implement new menus and promotions, such as holiday and special event promotions.
• 10%: Utilize computer equipment to analyze, forecast, cost, and revenue reports and make decisions based on that information to ensure maximizing of profits.
• 10%: Observe Food and Beverage outlet operations along with Catering Banquet & Meeting and take needed action to ensure standards of product presentation and service are being maintained. Taste test Food and Beverage products for consistency.
• 15%: Respond to guest inquiries and coordinate special arrangements and requests in Food and Beverage outlets with emphasis on Catering, all Banquets and outlets F&B operations.
• 10%: Assist outlet managers in coordinating services from support departments, such as maintaining adequate stock of linen.

Other:

• Regular attendance in conformance with the standards, which may be established by AUN Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with AUN Hotel rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel:

• Visit and observe competitive hotel and restaurant operations to keep abreast of marketing techniques and promotions.
• Perform duties of restaurant manager when necessary to ensure proper management coverage is maintained.
• Perform line employees job functions as needed under high volume and emergency situations.
• Other duties as assigned by the Food and Beverage Manager.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Knowledge of overall Food and Beverage industry, current market trends and federal, state and local laws pertaining to the hospitality industry, i.e. Department of Health and Sanitation regulations...
• Ability to access, understand and accurately input information using a moderately complex computer system.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, empathy and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Ability to move throughout the hotel property and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in both English and Hausa (optional), both verbally and in writing.

Position Requirements

• Bachelor’s degree in Hotel/Restaurant Management
• 5 years relevant experience in Hotel management.
• Experience in Food and Beverages management will be an added advantage
• Must have stamina to remain focused and resolute in regular stressful and tiring job conditions.
• Must be self-motivated, adaptable, mature and resilient
• Must have good oral and written communication skills. Should be able to communicate effectively with top management, fellow managers, and subordinates and with the general public.

Skills: 

• Employee Relations, Training and coaching,

Description of Benefits

Salary and benefits are commensurate with experience and job classification as approved by the University Hotel.

 

POSITION : Waiter/ Waitress

Summary of Position

• This position is concerned with anticipating needs of guests in the Restaurant / Club / Lounge / Room Service and Bar, taking orders, serving and removing crockery and beverages in accordance with guests’ requirements and service policy.
• The responsibility is to provide the high standard service to all of coming guests to make them 100% satisfied, correct the set up and collect the all money from guest also, and maintain the cleanness of the Restaurant / Club / Bar / Coffee Shop / Room Service.

Position Requirements

• Basic knowledge of Restaurant operation; Ability to work well in stressful and high pressure situations 2 years’ work experience.
• Minimum of Diploma Certificate; related working experience in food and beverage, or related professional area
• Must be an extrovert
• Must be in good health
• Good communication skill in English verbal, listening and writing

Other requirements, abilities for the position:

• Strong customer and associate relation skills; Must be willing to work hard and learn new areas
• Ability to use standard software applications and hotel system

Description of Benefits

Salary and benefits are commensurate with experience and job classification as approved by the University.

How to Apply

Interested and suitably qualified candidates should submit their Resumes, Cover letters and references to: recruitment.hotel@aun.edu.ng The position being applied for should be the subject of the email. 

Note: Only shortlisted candidates will be contacted.