Managed Services Operations Assurance Head AT Ericsson

Job description

Ericsson Overview 

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We welcome the opportunity to meet you!

Job Summary: This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

Position Name

MS Operational Assurance Head.

Responsibilities & Tasks 

• Daily Customer Complaints.
• H/W maintenance Preventive maintenance.
• End to end issue handling and coordination with GSC.
• System Administration.
• Customer Handling.
  
  
  Technical Competences
  
  

• ECW/EWP Experience.
• Unix/Linux Knowledge.
• Java/shell scripting.
• Knowledge of Oracle/PL/SQL.
• F5/VMware/VSphere.
• Ericsson Charging System Knowledge.
• Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
  
  
  Position Qualifications Core Competences
  
  

• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication Skills
• Knowledge sharing
• Problem Solving and strategic thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise and Technology
  
  
  Minimum Qualifications & Experience Requirements
  
  

• Minimum 5 to 10 years of IT/Telecom experience.
• B.Tech/B.E/MCA.
  
  
  Preferred Qualifications & Experience Requirements
  
  

• Problem solving and trouble shooting skills
• Good communication skills
• Cost Awareness

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Nigeria (NG) || Lagos || Lagos || ServEng

Job details: MSIP Operations Assurance

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