Job description
Lightbridge Communications Corporation (LCC), is a Tech Mahindra Company. In Feb. 2015 LCC was acquired and is now part of Tech Mahindra's Network Services. Tech Mahindra is a USD 3.4 billion company providing services to 649 global customers including Fortune 500 companies, employing 100,000+ professionals across 51 countries.
Today, Tech Mahindra is the largest independent, technology agnostic services company offering comprehensive services spanning the entire network life-cycle.
We Are Recruiting To Fill The Position Below
Job Location: Nigeria
Ensure all agreed contractual and non contractual performance KPI's are reported and delivered as per the HU Business model.
Setup up and ensure conducting Weekly governance management setup with customer and addressing all issues in issue log as per Agreed timelines
Procatively Making Improvement / Handling Plans For
All KPI's not meeting the SLA/WLA's ,
Handling of special events ,
Regulatory performance and guideline adhearence.
Network Security implementation
Daily monitoring of the networks
Taking corrective action accordingly.
Ensure preventive maintenance.
Checking repeated outages.
Provide technical support to circle for TX related issues from Customer and NOC Sharing findings of other circle issues.
Co-ordinate with TAC for the resolution of circle issues.
Provide support to circle team and ensure getting timely KPI outage, SLA and site signoff.
Ensure Spare parts availability through customer and SPMS department in circles.
Formulate the competence development guideline for the MS Radio Ops delivery X.
Implementation of audit tracker
Ensure standardisation of processes and cganges as agreed with the customer incorporated, educated and complied to by circle and NOC teams
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