Job Description
• To Collate And Analyse Mobile Financial Services Intelligence Information On An On-Going Basis (In Relation To Benchmarking, Competition, Trends), And Provide Insight To Performance Management And Business Decision Making.
• Support Acquisition And Growth Of Agent Network For Financial Services
• To Provide Support To All MFS Channels At The Regions And Other MTN Touch Points.
• Facilitate Production/Distribution Of Merchandising Materials To All MFS Channels At The Region
• Coordinate MFS Agency Channels Initiatives And Various Partnership With Banks, Mobile Money Provider And Other 3rd Parties
• Coordinate Communication Within The MFS Trade Channels
• Implement BVN Enrolment For Customers
• Facilitate Implementation Of Robust Distribution Network For Financial Services For Acquisition Of Revenue Generating Agents
• Support And Design Appropriate Value Proposition And Incentives For Agent To Enhance Profitability
• Gathered And Analyze Data And Benchmark With Competition To Increase Adoption And Growth Of Agent Network.
• Facilitate And Implement End To End Function For Agent Life Cycle Management
• Facilitate Implementation Of Robust Distribution Network For Financial Services
• Coordinate Trade Communication Within The MFS Channel Space Nationwide
• Take Responsibility For Managing MFS Central Pool Of Merchandising Materials Nationwide
• Facilitate Design And Implementation Of Goto Market Plans For Agency Product And Services
• Monitor, Analyze And Report Agent Recruitment And Performance
• Monitor, Analyze And Report Sales Trends, Including But Not Limited To Customer Recruitment, Agent Transactions Etc And Also Report On Trade Activity Plans
• Collate, Analyze And Provide Insights From Channel Sales Data And Develop Weekly And Monthly Reports In Preparation For Business Review Meetings
• Provide Necessary Support And Materials Towards The Execution Of Agents And Customer Engagement Activities Within Centrally, And Collaborate With Event Agencies To Ensure Successful Implementation Of Engagements
• Co-Ordinate Cross Functional Sessions For Implementation Of MFS Activities As Directed By The Manager Agent Life Cycle Management
• Seek Quality Insights From Trade Visits And Promptly Share With The Team (Channel & Segments)
• Maintain MFS Channel Members’ Database (Agent Network Partner, Retail Agents, Tellers, Etc).
• Work With Segments (MFS) Team To Implement Targeted Financial Services Initiatives Are Available Within Agent Network And Regions
• Engage The Regions To Follow Up On Implementation Of Agent Acquisition Channel Initiatives.
• Facilitate Documentation Of T Agent Process, Policy And Procedures.
• Participate In Product Design And User Acceptance Test (UAT) For Agency Product And Services And Other MFS Product And Services.
• Facilitate Preparation And Execution Of Various Agent Network Agreements Internally And Externally.
• Agent Adoption And Chum Management
• Facilitate Quality Of Service At Agents Outlets
• Support Implementation Of Appropriate Support Framework For Agents
• Ensure Availability And Integrity Of Agent Data At All Times
• Perform CVM Activities To Drive Transaction Amongst Agents
• Facilitate Designing Of Agent Commissioning And Ensure Agent Satisfaction
• Support And Communicate All MFS Agent Offers And Value Propositions To The Trade Effectively.
• Work With Customer Support Team To Ensure Customers Issues Are Resolved Promptly
• Support The Activities Of Trade (Field) Staff Managing The Agent Network.
• Manage Relationship With Banks, Regulators, NGOs, Regional Channels Teams On Agent Network.
• Liaise With All Necessary Stakeholders Within And Outside Of The Business To Ensure Agent Acquisition
• MFS Regional Teams, Segments, Operations And Product Development Teams.
• Ensures Own Individual Performance Agreement, Personal Development Plans Are In Place And Synced With The Line Manager
• Actively Involve And Patriate In Team Meetings
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
• Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.
Job Condition • Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Open Plan Office
Experience & Training Education:
• A First Degree (B.Sc Or HND) In Economics, Business Administration, Marketing, Accounting Or Social Sciences
• Computer Literate
• Fluent In English
Experience:
• Minimum Of 3 Years Working Experience In Sales/Marketing Or Related Function
• Experience In Project Management Would Be An Added Advantage
• Telecoms Experience Would Be An Added Advantage
• Expert User- Excel, Power BI And Database Packages
• Work Experience In A Research Or Business Analysis Will Be An Added Advantage
• Customer Value Management
Training:
• Mobile Money And Financial Services,
• Agent Management
• Merchandising Management
• Sales Analysis And Reporting
• Project Management
• Key Account Management Training
• Relationship Management
• Business Communication Training
• Vendor Management
• Understanding Of Data Warehousing, Data Mining And Trend Analysis
• Ability To Use Tools Such As Oracle SQL, SAS, OBIEE
• ITIL
• Oracle Certified Associate Or Professional
Minimum Qualification BSc, BEd Or BA
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