Job Description
Responsible For Supporting All Aspects Of MTNN IS Infrastructure In Order To Provide High Quality Enterprise Services Where End-Users Can Achieve Full Productivity Geared Towards Support Of Business Functions And Operations In Serving The Ever Increasing Subscriber Volumes.
• Responsible For End To End Office Productivity Tools And Enhancements
• Support The Shareholder Return Strategy By Developing And Implementing Information Systems Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).
• Participate In The Review Of Business Processes (Headcount, Process Optimisation, Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year.
• Assess Resource Requirements And Assist In Preparing The Budget For IS Services Operations, As Well As Prepare Information Systems Technical Business Cases.
• Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
• Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
• Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.
• Drive An Increase In MTNN’s Net Promoter Score.
• Liaise With HR To Ensure People Issues – Recruitment, Resignations, Leave – Are Properly Resolved (Access Restriction, Access Termination Or Suspension) From The Server
• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
• Maintain Effective Working Relationships With Internal And External Suppliers.
• Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
• Liaise With Suppliers On Service Level Agreements, KPI Delivery And All Its Related Issues And Maintain VAS Systems Performance KPIs
• Liaise Directly With Contractors And Manage Vendor Relationships With Respect To Server Hardware And Software.
• Contribute To The Development Of IS Services Strategies, Providing A Roadmap For Future Infrastructure Development And Develop Detailed Plans In Support Of Related Strategies, Organizing Required Resources, Monitoring And Periodically Reporting Progress Of Plans.
• Direct Activities Of Team Of Highly Technical Infrastructure Administrators And Vendors In Order To Provide Effective And Efficient Support For IS Infrastructure.
• Develop And Manage Team’s Objectives And Plans And Ensure Alignment With Overall Business Objectives.
• Manage The Administration And Support Of All Aspects Of The IS Infrastructure.
• Assist In Defining And Drafting Policies, Procedures And Processes For The Client Server Support Function.
• Project Management On Assigned Projects Requiring Server Deployment Or Support.
• Proactively Review Technical Architecture, Processes, Documentation And Oversee Provisions And Suppliers To Ensure That Services Provided Are Aligned With Business Needs.
• Prepare Management Reports And Metrics As Required And Utilize Appropriate Management Tools To Monitor Operational Service Status Against SLAs And Make Recommendations Where Necessary To Ensure Optimal Performance.
• Manage New Projects, Technology Deployments And Upgrades Into Live Environment Minimising Associated Risk By Ensuring They Are Carried Out In A Controlled, Timely Manner With Minimum Service Downtime.
• Lead Incident, Problem And Change Management Processes For IS Operations Related Issues, And Co-Ordinate Preparation Of Incident Reports (As Required).
• Co-Ordinate Audit And Risk Management Related Issues/Tasks For The IS Operations Infrastructure.
• Manage And Monitor Disaster Recovery Operations For IS Infrastructure.
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
• Coach And Train The Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs.
• Review Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.
Job Condition
Normal MTNN Working Conditions
May Be Required To Work Extended Hours
Often Required To Work Extra Hours And Weekends
Emergency Response At Any Time During The Day
Experience & Training
Education:
• First Degree In Electrical/Electronics, Computer Engineering Or Related Discipline
• Fluent In English
• ITIL Foundation
Experience:
6-13 Years’ Experience Which Includes:
• Minimum Of 3 Years’ Experience In An Area Of Specialization; With Experience In Supervising/Managing Others
• Experience Working In A Medium To Large Organization
• Hands-On Experience In Administrator Of UNIX, Exchange, Storage, LAN, Windows Platform, Desktop Support Etc.
Minimum Qualification BA, BEd, BSc, BEng, BTech, HND Or Other
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