Job Description
• Drive And Direct The Strategy, Design, And Optimization Of MTNN’s Radio (2G, 3G, 4G) Coverage, Quality And Capacity In Order To Provide Adequate Radio Network Capacity, Good Grade/ Level Of Service And Good Overall Network Quality To Enable Higher Revenue Generation And Excellent Customer Experience.
• Ensure Optimization Vendors Carry Out The Tasks Set Out In The Contracts To Consistently Achieve Quality Of Service KPI’s.
• Support The Shareholder Return Strategy By Developing And Implementing The Division’s Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).
• Participate In The Review Of Business Processes (Headcount, Process Optimisation Etc), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year.
• Participate In Contract Negotiations To Reduce Cost And Drive MTNN Value Creation Philosophy.
• Serve MTNN’s Customers And Provide Solutions To Improve The Customer Experience.
• Drive An Increase In MTNN’s Net Promoter Score
• Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
• Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.
• Partner With MTNN’s Ecosystem Partners To Deliver Business Value.
• Collaborate With Other Business Units In The Development Of Business Models For Use In MTNN And Develop Measurement Strategies To Support Ongoing Strategy Development And Project Optimization.
• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
• Define Radio Optimization Strategy And Policies, Develop And Standardize Generic Network Parameter Setting S For Optimal Performance
• Continuously Optimize Radio/Network Parameters And Evaluate New Features/Software To Enhance Customer Experience, Quality And Capacity Management.
• Develop Effective Methodologies In Conjunction With MS Vendors To Effectively Detect, Manage And Resolve Network Exceptions To Minimize Impact On Customer Experience.
• Ensure The Radio Network Is Designed And Performs In A Cost Effective Way To Achieve NWG’s 366 Or Other Guiding Rollout/Operational Strategy (Such As 30% Headroom) As Determined By NWG Top Management.
• Continuously Track Network Changes And Scan For Discrepancies Between Planned (Intended) And Actual.
• Achieve And Surpass Regulatory KPI’s For All Radio Network Technologies.
• Produce And Manage Annual OPEX And CAPEX Budget Plan For Radio Frequency (RF) Optimization.
• Ensure That MTN Nigeria’s Radio Network Design And Optimization Strategy Is In Line With European Telecommunications Standards Institute’s (ETSI) Standards For GSM Network Design.
• Define Methods And Authorize Access Levels And Privileges On Network Optimization Tools And Support Systems.
• Track And Enhance Radio Network Traffic Handling Capability, In Order To Enhance Network Efficiency And Revenue Generation Capability.
• Identify, Evaluate And Track The Development Needs And Performance Of Team Members, Providing Opportunities For Staff To Build On The Company’s Investment In Their Training And Improve Productivity.
• Ensure Adequate Proactive Monitoring, Analysis And Tuning Of Network Is Being Done By Managed Services Vendors As At When Due.
• Ensure Optimisation Resources Have Adequate Tools To Effectively Track And Manage Changes Implemented By Managed Services Vendors.
• Maintain Up To Date Knowledge Of Competitor Quality, Capacity And Performance.
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
• Review The Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.
• Coach And Train RF Optimization Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs.
Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
Experience & Training
• Masters Advantageous
• Fluent In English And Language Of Country Preferable
• A First Degree In Electrical/Electronic Or Related Discipline
Minimum Of 10 Years Working Experience.
• Manager Track Record Of 3 Years Or More; With At Least 3 Years In Relevant Sector/ Industry
• Worked Across Diverse Cultures And Geographies Advantageous
• Minimum Of Six (6) Years’ Experience On Radio Network Planning And Optimization In Dynamic Telecoms Operator Environment.
• Experience Working In/With Radio Network Managed Service Vendors
• Experience Dealing With Vendors/Suppliers On Technical And Commercial Issues
• Extensive Experience On 2G, 3G, 4G Radio Network Planning, Optimization & Rollout Program Management.
• Experience In Coverage Area Planning, Radio Capacity Dimensioning And Performance Monitoring, Statistical Analysis And Reporting
• Relevant GSM / 3G /4G Technical Training.
• Relevant Planning, Forecasting & Data Analysis Trainings.
• Business Planning, Financial Evaluation And Business Feasibility Reporting
• Financial Management
• New Technologies Seminar / Training
• Vendor/Contract Management Training
• People Management Training
Minimum Qualification BEng, BTech Or HND
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