Job description
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch's (OS and Virus) within SCB locations.
Key Roles and Responsibilities
To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
Risk management control, KCS assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change (Scheduled change & DSSR) management - outstanding problem\change
management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Work closely with ITSC, OSV and CTS to provide technical support to local users and local systems
Local hands and feet on the ground along side the OSV Smaller locations will cover LAN, PABX and branch networks
Security vulnerability management - MA patches, SVT outstanding issues, SAT completion, standard build usage
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
Qualifications and Skills
Technical - Must have
* Strong PC / Server applications skills
* Strong knowledge of e-business systems and trading tools
* In depth knowledge of client server technologies
* Extensive exposure in Business services and the IT environments.
* Strong knowledge of FX and MM products
* Strong understanding of telecommunications\networking
* Strong will to achieve business objectives
* Project Management skills
* Clear understanding of IT security policies.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
No comments:
Post a Comment