Job Description
• To Carry Out Network Benchmarking And Measurements And Provide Visibility To Relative Ranking Of MTN Network Against Competitors.
• To Measure The Network Indicators And Provide NWG With Data/Information On Comparative Analysis
• To Evaluate Trends In Network Performance And Recommend Solutions To Optimize Network Performance
• Proactively Identify And Escalate Areas With Network Coverage Issues, Poor Network Services, Loss Of Signal Strength And Data Service Faults On The Network In Order To Avoid Loss In Revenue.
• Manage And Analyze Benchmark Drive Test For The QoSQoE Field Measurements Conducted By 3rd Party Vendors.
• Generate Comparative Analysis Reports From Vendors Drive Test Activities.
• Network Performance Analysis And Trending; Reported To The Relevant Units For Necessary Actions.
• Investigate Network Related Exceptions And Give Relevant Recommendations For Network QoEQoS Improvement.
• Carry Out Competitive Networking Benchmarking Test Analysis With Recommendation And Coordinate Activities Ensure MTN Nigeria’s Competitive Edge Performance.
• Proactively And Reactively Measure And Report End-User Perceived Service Quality And Provide A Basis To Drive Improved Experience.
• Relating With The Radio Planning And Optimization Team, Ensure That All Radio Related Issues Are Resolved And Timely
• Engage With Managed Service Vendors To Deliver Improved Customer Experience
• Analyze And Report On Network Exceptions Highlighting Specific Areas Impacting On Customer Experience To Provide A Lead To Resolution Teams For Targeted QoS Improvements.
• Analyze The Impact Of Disruption Of Services On Network Quality Of Services And Customer Experience.
• Build And Maintain Strong Relationships With Vendors And Other Stakeholders
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
• Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.
Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Field And Office Bound
Experience & Training
• First Degree In Electrical / Electronics, Computer Or Telecommunications Engineering.
• An MSC Or M Eng Is And Added Advantage
• Fluent In English
Experience:
• Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience Working With Others
• Experience Working In A Medium Organization
• Experience On 2G And 3G Radio Optimization.
• LTE Optimization And Multi-Vendor Experience Is An Added Advantage
• Expert Knowledge On 2G And 3G Drive Test Analysis And Reporting Using TEMS Investigation And Discovery Software. Knowledge On LTE Drive Test Is An Added Advantage.
• Experience On Network Performance Analysis Trending And Reporting In A Managed Services Environment Or Setup.
Minimum Qualification BA, BEng, BTech Or HND
No comments:
Post a Comment