POSITION : Customer Service Trainer
Description
- Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
- Design quality score card programs and maintain feedback mechanism for all field services.
- Coordinate with clients and provide optimal levels of customer services and recommend selling techniques.
- Analyze customer check out procedures and recommend improvements to handle all tenders and sales.
- Provide support to all national and regional store programs.
- Assist training manager and resolve all training requirement for various customer operations.
- Develop and maintain documents for various processes, assist in preparing appropriate development plans for same.
- Provide optimal level of customer services to all customers.
- Design and maintain training course for all materials and develop appropriate computer applications for manuals and hand outs.
- Coordinate with various employees and provide feed back to all customers and maintain efficient knowledge on products.
- Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for same.
- Provide training to all human resources and marketing teams as per requirement.
- Maintain records of all computer applications and associate training materials and manuals.
- Coordinate with marketing team and ensure regular updates for marketing deliverables.
- Provide technical support to all new recruits and provide training on all human resource and marketing related job.
- Monitor all client issues and provide training to resolve same.
- Participate in various team and store meetings.
How To Apply
Candidates should send their Resumes, CV's and Certification to: tutors@nigeriatrainingnetwork.com cc: career@nigeriatrainingcourses.com
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