Principal Operations Manager at Spark & Light Nigeria Limited

Spark & Light Nigeria Limited an engineering, environmental management care and protection, oil and gas services company is recruiting to fill the position below : 

POSITION : Principal Operations Manager

DESCRIPTION

• Pro-actively identifying and solving environmental risks before they become problems
• Supporting new project development through technical expertise and financial inputs
• Building a team of talented individuals capable of running services without day to day guidance
• Lead continuous improvement efforts to improve profitability, safety, and environmental compliance
• Conduct ad-hoc financial analysis, engineering analysis, contract reviews, and public relations presentations.
• Responsible for creating relationships with customers across the region, understanding their unique business challenges and needs, and driving resolution of issues within the Organization.
• Develop and maintain strong relations across relevant teams as well as coordinate with various functional teams within the Company; to ensure customer requests are handled appropriately and in a timely manner while operating within broader latitude for decisions and actions.
• Meeting with customers to understand their strategy, business objectives and matching those to Travel Network products and services
• Establish positive relationship and results in order to solidify renewal opportunities.
• Work with the field services operations support unit manager to recommend program, policy, procedure and law changes.
• Partner closely with cross functional teams including Strategic Sourcing, Supplier Relationship Management, Finance, HR and Audit to deliver on shared objectives.
• Share results and feedback from key customer engagements with internal teams as this position has the authority to substantially affect the relationship between the company and a customer, either from a financial or product development standpoint.
• Establish operational SLAs, track performance, look for constant improvements and escalate issues as needed.
• Monitor customer service and improve customer satisfaction in a bid to expand the organization's regional footprint.
• Represent the organisation at industry and customer events.
• Manage the operational support service teams, which includes managing Operations, Marketing, Admin, Business Analysts and others.
• Must build strong relationships and promote a strong team ethic by accepting responsibility and encouraging others to help one another where possible.
• Demonstrating an understanding of best practice concerning use of all equipments.
• Actively head up team meeting concerning action plans; creatively suggest ideas for exceeding performance targets and opportunities for improvement.
• Providing information, maintaining records and carrying out all duties in an accurate, efficient and timely manner and in accordance with current data protection policies.
• Assist the CEO with strategy and commercials, dealing with the direction of the company and its image as well as its suppliers.
• Manage project assignments as instructed by the CEO and the Board of Directors
• Work with industry trade groups and other Regional Operations Managers to move the entire industry forward.

 Requirements

• Demonstrated success in implementing innovative solutions and offerings within an organization.
• Ability to understand the core applications associated with technology platforms.
• Demonstrated knowledge and application of the principles and practices of budgeting, and financial management as it relates to project and program management.
• Exercise good judgment and flexibility in responding to multiple, sometimes overlapping communication needs.
• Skill in interpreting laws, rules, policies and procedures, and making independent judgments and decisions in the application and explanation of laws, rules, policies, and procedures.
• Bachelor's degree in a related discipline and four (4) years of professional-level experience leading teams and getting results in a highly complex business environment with sensitive and complex issues. Two (2) years of which must have included managing people, budget development, developing short and long range goals and plans.
• Strong written and verbal skills, clear presentation skills and experience presenting to senior management and other key stakeholders.
• Confident in the use of IT systems, CRM system,and social media.
• Ability to build partnerships and/or collaborative working relationships with a wide variety of internal and external stakeholders.
• Ability to be a strategic, big picture thinker, while possessing the analytical skills and, understands operational details.
• Ability to link broad business strategies to processes, people and systems in order to guide deliverables and change management processes.
• Experience working in various geographic locations.

How To Apply

Candidates should send their CV's to: info@sparkandlights.com