Sales Support Officer- Ordering AT MTN

Job Description

• To Provide Sales Support Services In Terms Of Time Processing Of Orders As Well As The Management Of Accounts Of All Trade Partners, Corporate Partners And Connect Stores

• Extract Value From What We Already Have By Focusing On Optimizing Processes Within The Unit/Department In Line With The Value Creation Philosophy.

 This Includes Individual Contributions And Recommendations To Improve Existing Business Project/Initiative.

• Drive Innovation By Identifying And Taking Advantage Of New Business Opportunities, E.G., By Stimulating And Encouraging New Business Opportunities, Launch Of Products, Product/Process Innovation, Business Model Innovation Etc.

• Maintain Leadership In The ICT/Digital Industry By Partnering With MTNN’s Partners To Improve Their Processes Which In Turn Will Improve The Efficiency Of MTNN’s Operations.

• Enhance/Expand MTN’s Role In The Larger National Macro Environment By Participating In CSR Projects And/Or NGO’s, Involvement In Recognized Professional Institutions, Participating In Think-Tank Activities Etc.

• Sustain The Right Organisational Culture And Behaviors By Demonstrating The Vital Behaviours Every Time.

• Process Account Reconciliation For Trade Partners /Connect Store For Excess Funds Available For Use.

• Generate Reports On Compensation Due To Blacklisted Cards For Trade Partners/Connect Store And Data Partners And Communicate To Enhance Speedy Use Of Lost Funds.

• Blacklist All Recharge Cards Reported Stolen By The Trade Partners On PPMS (Prepaid Management System) Self-Help Solution And Prepare Compensation.

• Liaise With Distributors Account Managers On Processes Required In Setting Up A Distributor As Partner With MTN.

• Receive And Process Orders For MTN Products From MTN Trade Partners And Connect Stores Nationwide;

• Receive Orders From Trade Partners Promptly And Courteously Via Phone, E-Mail, Fax Etc.

• Process Order Requests On IFS In Accordance With Stock Availability And PPPs.

• Administer Product Allocation/Products Mix/ Departmental And Regional Business Plan.

• Monitor All MTN Trade Partners /Connect Store And Data Partners’ Physical, Logical And Virtual Orders And Special Projects.

• Report And Reconcile All Transactions Passing Through The Planning System.

• Provide Solution To All Trade Partners Issues Via E Mail And Telephone To Enhance Customer Support /Performance.

• Maintain All Trade Partners Account And Ensure They Reflect The True Position Of Their Relationship With The Organization.

• Coordinate And Advice Regional And Central Warehouse Inventory As It Affects Order Processing For Trade Partners.

• Process  Termination Of Defaulting Trade Partners /Connect Store And Data Partners;

• Prepare Termination Journal On Receipt Of Motivation Of Termination Due To Violation Of Trade Process.

• Ensure That Balance On SOA/CLA Is Paid Promptly To Trade Partners /Connect Store And Data Partners.

Job Condition

• Normal MTNN Working Conditions

• May Be Required To Work Extended Hours

• Open Plan Office

Experience & Training

• First  Degree In Any Related Discipline

• Fluent In English

• Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience Working With Others

• Experience Working In A Medium  Organization

• Relationship Management Experience

• Basic GSM

• IFS Fundamentals

Minimum Qualification BA, BEd, BSc Or HND

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