Job description
Field Service is one of six core processes of the Services business together with Sales & Marketing, Project & Contract Management, Technical Service, Parts and Customer Assistance.
The purpose of the Field Service Process is to ensure that the customer’s investment is productive throughout the life cycle of its installation by providing added value through operational support, enhancements and services.
This position is located in Lagos, Nigeria.
Application deadline
2016-10-25
Position description
- Perform advanced troubleshooting on equipment families according to customer requirements as well as quality, health, safety and environmental and cost targets.
- Have broad knowledge of Wärtsilä equipment families.
- Proactively advice and promote available products and solutions to customers.
Impact:
- Tactical: Specify new products, processes, standards based on organization strategy or set short- to mid -term operational plans.
Responsibilities
Main responsibilities:
- Perform Field Service activities according to the work plan.
- Perform advanced troubleshooting on equipment families.
- May act as system commissioning engineer and may lead the related
commissioning activities.
- May lead and manage assigned team and related activities during the
work execution.
- Interact with customers during the work execution (e.g.conducting introduction meeting).
- Perform internal and external progress status of the assigned work.
- Create the Service Work Reports.
- Ensure that the work is executed according to Wartsila Quality.
Requirements
Electrical/PLC, UNIC/ WECS experience, Advanced troubleshooting skills on various Wartsila product lines.
BSc and/Or MSc Electrical/Electronics or any other relevant Engineering field. Minimum of 10 years experience in the Electrical/PLC field preferably on Wartsila Power plant, marine and or Propulsion equipment.
Contact person to give further information
Ukoha Cooper
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