Key Client Manager APM Terminals Onne, NG

Job description

Key Responsibilities

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Act as the focal client contact, identify clients’ business strategies and objectives, logistics and transportation needs and buying criteria to develop and articulate value-based solutions to address their needs and wants.

Develop deep and senior relationships with assigned clients and take every opportunity to probe for business opportunities. Utilize the senior-client contact relationship to open doors and support the account-development process.

Collaborate with internal stakeholders to provide first-class service to further increase customer satisfaction and loyalty.

Track and analyze market development to identify gaps and potential new clients.

Study and leverage internal and external financial data to build winning strategies.

Communicate closely and proactively with management, provide strong support to all development initiatives, policies, processes and guidelines.

Position APM Terminals as the preferred terminal with clients.

Create and manage specific customer plans allowing APM Terminals to maximize its yield potential

Negotiate commercial terms within delegated mandate

Keep abreast of market developments and report relevant as necessary

Proactively assist Finance and Customer Service in clearing outstanding invoices and longstanding containers respectively

Use Market Mapping to identify total potential volume for the customer

Qualify customer opportunities using:

Uncovering needs framework, understanding the buying phases

Using and understanding the Value Selling methodology

Build strong customer specific value propositions linking APM Terminals differentiators to customer’s pains/needs

Actively use APM Terminals CRM tool

Prepare for Sales meetings with clear agenda and desired outcomes in the CRM tool

Support commercial and customer services teams in improving overall customer satisfaction scores

Assisting commercial and customer services team in developing effective sales and commercial collateral, including customer onboarding materials.

Who we are looking for

Bachelor/Master’s degree holder from a reputable organization.

Fluent spoken and written English

Minimum 7 years’ relevant sales experience with 3 years’ proven track record in major client management ( Business to Business)

Relevant experience in Maritime/transportation/Logistics Industry

Strong interpersonal, teamwork and communication skills.

Highly analytical with proven negotiation skills.

Excellent commercial acumen.

Passionate, strong initiative, self-driven with commitment to succeed.

We Offer

A wide range of national and international career opportunities

Opportunities for professional growth in a dynamic environment
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