Procter and Gamble is one of the largest FMCG (Fast Moving Consumer Goods) company in the world with strong brands like Pampers, Ariel, Always, Gillette and Oral B just to name a few. We have been in existence for over 179 years globally and 24 years in Nigeria.
Job Description
To Ensure Growth In MTNN’s Base In Line With The Strategic Business Objectives
• Propose Effective Route-To-Market Options In Implementation Of All Defined Strategies For Customer Retention.
• To Manage And Monitor Customer SIM Card Registration Across All Regions And Provide Basic Enablement For Smooth Operations Across Cross Functional Units.
Job Description
• To Provide First Line Resolution Of Queries And Enquiries From MFS Agent Network Nationwide
• To Assist First Line Back Office Support For Internal And External Customers Relating To Agent Account Management
Job Description
To Provide Active Support In Loyalty Management Operations To Drive Retention And Consistent Spend Of High Value Customers Within The MTN Base.
• Tracking Effects Of Loyalty Efforts On Customers And The Business As Per Set Business Objectives.
Job Description
To Coordinate The Implementation Of Common Business Continuity/Disaster Recovery Processes And Evaluate, Recommend And Implement Approved Disaster Recovery Strategy.
• To Support The Overall Business Continuity Management Process By Ensuring That The Required IT Technical And Services Facilities Can Be Recovered Within Required, And Agreed, Business Timescales.
Procter and Gamble is one of the largest FMCG (Fast Moving Consumer Goods) company in the world with strong brands like Pampers, Ariel, Always, Gillette and Oral B just to name a few. We have been in existence for over 179 years globally and 24 years in Nigeria.
The Dangote Group is one of Nigeria's most diversified manufacturing conglomerates. The Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Packaging Material Production and Salt Refining.
Job Description
To Ensure Growth In MTNN’s Base In Line With The Strategic Business Objectives
• Propose Effective Route-To-Market Options In Implementation Of All Defined Strategies For Customer Retention.
Job Description
•To Implement The MFS Business Objectives Within The Region, Through The Development And Implementation Of Innovative Marketing And Trade Initiatives. • Co-Ordinate Execution Of Regional MFS Marketing Strategies To Drive MTNN’s Value And Growth Aspirations.
Job Description
• Responsible For Implementation Of Customer Value Management Strategy. (CVM - Value Proposition E2E Management)
• Support The Shareholder Return Strategy By Developing And Implementing The Division’s Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).
The Dangote Group is one of Nigeria's most diversified manufacturing conglomerates. The Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Packaging Material Production and Salt Refining.
The Dangote Group is one of Nigeria's most diversified manufacturing conglomerates. The Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Packaging Material Production and Salt Refining.
Job Description
•Provide Front Line Interface For Monitoring Services Via CEM Tools, Such As Monitoring Of SOC Dashboards And CEI. •Active Monitoring Of Customer Experience Index (CEI), Key Quality Index (KQI) Of HVCs, Non HVC And Top Priority Locations.
Job Description
•Execute Big Data Analysis Based On CEM Tools And Other Agile Digital Platforms And Provide Business Functions With Intelligence •Develops Dashboard Or Reports That Measure Customer Or Service Metrics For Various Functional Areas Within SOC •Identify Innovative Ways For Measuring, Improving Or Reporting Business Insights •Identify Opportunities For Building New Use Cases By Understanding & Translating Raw Data & KPIs Into Actionable Work Functions
Job Description
•Build A Relationship Between Network Health, Business Objectives And Customer Experience And Service Quality (Translating NPM KPIs Into Customer Experience) •Proactive And Reactive Customer Care For HVCs, Service Quality Management For Entire Customers •Drive And Execute Policies, Processes And Procedures Aimed At Improving Quality Of Experience For High Value Customer (HVC) And Priority Locations.
The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas, Telecommunication, Fertilizer and Steel sector of the economy.
Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.
Job Description
•Responsible For System Routine Maintenance And Software Lifecycle Audit • Ensures Smooth Integration Of New Systems And Protocols •Assist In Planning And Designing Databases For Customer Experience Management.
Job Description
•Execute A Forward Looking Digital Transformation Strategy Using Cognitive Analytics And Artificial Intelligence. •Carryout Analysis Of Applications, Contents, Location, Terminals Etc. And Drill Down To Provide Insight Into Customer Preferences And Use This To Provide Insight To The Business Unit On Customer Behavior’s And Patterns •Manage The Cross-Functional Service Delivery Through Prompt Availability Of Business Insights And Intelligent Analytics.
•Responsible For Producing Quality, Secure And Resilient Designs For New Or Improved Services. •Responsible For Defining The Detailed Requirements Of The Business Needs, And Validate Service Solution Design.
Westfield Consulting Limited - Founded in January 2012, by a team of forward thinking Nigerians with over 40 years of cumulative work experience in management and consultancy, Westfield Consulting is a provider of Human Resource and Strategic Management Services. Our innovativeness and excellence in service delivery has made us a first choice to our growing clientele in various sectors.
Westfield Consulting Limited - Founded in January 2012, by a team of forward thinking Nigerians with over 40 years of cumulative work experience in management and consultancy, Westfield Consulting is a provider of Human Resource and Strategic Management Services. Our innovativeness and excellence in service delivery has made us a first choice to our growing clientele in various sectors.
•Execute A Forward Looking Digital Transformation Strategy Using Cognitive Analytics And Artificial Intelligence. •Carryout Analysis Of Applications, Contents, Location, Terminals Etc. And Drill Down To Provide Insight Into Customer Preferences And Use This To Provide Insight To The Business Unit On Customer Behavior’s And Patterns •Manage The Cross-Functional Service Delivery Through Prompt Availability Of Business Insights And Intelligent Analytics.
Job Description
•Drive Improvement Of Service KQIs Through Deeper Insights, Trend Analysis, Problem Management And Advanced Troubleshooting, Of Service Degradations And Customer Escalations. •Coordinates All The Network Related Customer Escalations From CR, CEM, Marketing, Network Functional Departments And Managed Service Vendors For Quick Resolution
Job Description
• To Develop Strategy And Drive Acquisition Of MFS Customers Through Field Activation.
• Propose Effective Route-To-Market Options In Implementation Of All Defined Strategies For Customer Activation & Retention.
Westfield Consulting Limited - Our client, a reputable engineering company with headquarters in Lagos and factory in Ondo State seeks a suitable qualified candidate to fill the position of: