Analyst, Performance Analysis And Reporting (Supervisory) AT MTN NIG

Job Description
 To Ensure Growth In MTNN’s Base In Line With The Strategic Business Objectives
• Propose Effective Route-To-Market Options In Implementation Of All Defined Strategies For Customer Retention.

• To Manage And Monitor Customer SIM Card Registration Across All Regions And Provide Basic Enablement For Smooth Operations Across Cross Functional Units.
• Prepare MFS Reports, Develop Forecasts And Make Fact-Based Recommendations To Management For Improved Profitability
• Perform Data And Trend Analysis Of All Revenue Generating Transactions, Commissions, Targeted Campaigns Within Mobile Financial Services
• Participate In Developing Quarterly Reforecasts And Annual Plans  And Ensure Relevant Business Rules Are Applied In The Budget Process And Forecasting Scenarios For MFS
• Provide Analytical Commentary To Support The Analysis, Risk Assessments And Forecasts
• Analyze Market And Economic Conditions In Order To Develop Metrics To Measure Performance And Drive Profitable Growth
• Accumulate And Maintain All MFS Customer Related Data
• Perform Ad Hoc Analysis Of Business Issues As Needed To Support The Achievement Of MFS Goals
• Deliver On Key Business Metrics I.E. Active Subscriber (RGS 30), Agent Distribution, Revenue, Churn, Savings, Product Performance, Competitive Environment And Their Relevant Metrics As Impacts Mobile Financial Services
• Ensure That All Information And Data Collected, Stored, Shared And Reported Are In Line With MTNN Guidelines
• Analyze And Report Special Focus MFS KPIs And Activities E.G. Campaigns, Service Channels, Product And Services Adoptions, Accounts And Customer Profitability, Customer Satisfaction, Etc.
• Communicate Detailed, Accurate, Timely, And Easily Accessible Information On All MFS KPI’s (Financial And Non-Financial)
• Collaborate With IS (EDW And Others) And BI To Ensure Reports Meet Specifications And Made Available As Per SLA
• Participate In Developing A Robust And Detailed Demand Forecast On All Services And Products Within Mobile Financial Services
• Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
• Drive An Increase In MTNN’s Net Promoter Score.
• Liaise With Other Departments Such As Finance, Information Service, Enterprise Solution And Marketing  To Understand Their Input Into MFS
• Gather And Analyze A Variety Of Customer And Agent Data For Segmentation, Risk Assessment, Campaigns Etc 
• Liaise With IS And Other Departments To Ensure MFS And MTNN Requirements Are Met By The EDW
• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
• Maintain Effective Working Relationships With Internal And External Suppliers.
• Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience., • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape. 
• Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.
Job Condition Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Open Plan Office
Experience & Training
Education:
• First  Degree In Any Financial Related Discipline
• Fluent In English
• SQL Certification (Added Advantage)

Experience:
• 3 – 7 Years Of Experience With Experience Working In A Medium Organisation
• Experience In Data Mining & Analysis Tools Such As (R, Toad, SAS And MS Excel)
• Experience In Using Business Intelligence Tools For Data Insights Generation Such As (Power BI, MS Power Point, MS Excel)
• Good Understanding Of Customer Data Analysis, Propensity Modelling And Segmentation Techniques; Excellent Understanding Of Data Manipulation And Interrogation Techniques

Training:
• Forecasting Principles
• Reporting
• Business Performance Measurement, Management And Improvement
• Financial/Business Analysis
• Telecoms Market – Telecoms Fundamentals
• Risk Analysis And Assessment Fundamentals
• Financial Services Training
• Competitive Analysis
• Analytical Thinking
• Computer & Information Technology Appreciation
• Data Management
• Planning & Budgeting
• Planning & Organising
• Quality Assurance
• Financial & Banking Acumen
• Marketing & Sales Acumen

Minimum Qualification BSc, BA Or HND
APPLY HERE