ICT Helpdesk Technician AT World Health Organization Enugu, NG

Job description

PURPOSE OF THE POSITION

To provide information and communication technology support to WHO at the Zonal Offices in Nigeria.

Description Of Duties

Under the direct supervision of the WHO ICT focal point and the overall supervision of the Operations Officer (OO), the incumbent will perform the following duties:

Stand as the first line of ICT support to all WHO states within their assigned zones.

Maintain and troubleshoot Local Area Network related issues for voice, data & Power

Maintain and troubleshoot internet connectivity/Email challenges

Maintain and troubleshoot Desktops and Laptops hardware related problems

Maintain and troubleshoot all computer software related problems

Maintain and troubleshoot all users accounts for accessibility, password recovery and ERP log on

Assist with deployment of ICT infrastructure within their zone

Diagnose and determine all printers, Scanners and Photocopier related problems

Diagnose and monitor performance of all UPS, Inverters and Stabilizers

Support meetings, trainings and Seminars with all ICT related requirements

Generate periodic reports of the status of all ICT related issues within their zone

Engage in regular ICT capacity development and training for all staff within their zone

Support and monitor all ICT disaster recovery initiatives as it relates to states in their zones

Identify ICT requirement gaps within the zones and Provide adequate assessment reports.

Execute detailed requirement gathering for infrastructure deployment and projects in the zones

Required Qualifications

Education

Essential: Completion of secondary education, supplemented with training in Information and Telecommunication Technology from a recognized institution.

Desirable: University degree or its equivalent in Computer Science, Mathematics, Electrical, Mechanical, Electronics Engineering, Statistics, Physics or other related courses from a recognized institution.

Experience

Essential: Two years working experience in ICT related fields in a reputable company or international organisation.

Desirable: Working knowledge in ICT related fields, with demonstrable hands-on technical skills in relevant areas with certification(s) especially in Microsoft AD, Cisco networking/security/collaboration, CompTIA A+ and VSphere/Hyper-V etc.

Use of language skills

Essential: Excellent knowledge of English

Competencies

Communication

Moving forward in a changing environment

Building and promoting partnerships across the organization and beyond

Note

Interested applicants to indicate preferred location on the Cover Letter.

Additional Information

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

APPLY HERE

Grade

G4

Contractual Arrangement

Individual service contractor

Contract duration

6 Months

Job Posting

Aug 3, 2018, 2:13:49 PM

Closing Date

Aug 17, 2018, 11:59:00 PM

Primary Location

Nigeria-Bauchi

Other Locations

Nigeria-Enugu, Nigeria-Lagos, Nigeria-Kano, Nigeria-Minna, Nigeria-Port Harcourt

Organization

AF_NGA Nigeria

Schedule

Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.