Job Description
• To Develop Strategy And Drive Acquisition Of MFS Customers Through Field Activation.
• Propose Effective Route-To-Market Options In Implementation Of All Defined Strategies For Customer Activation & Retention.
• To Manage And Monitor Customer Activation And Provide Basic Enablement For Smooth Operations Across All Regions /Cross Functional Units.
• Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
• Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
• Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.
• Drive An Increase In MTNN’s Net Promoter Score.
• Plan And Manage Supplier Relationship With Distribution Company And Customer Relationships..
• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
• Collaborate Cross Functionally – NWG, Marketing, Enterprise Solution, CR, In The Regional And Territorial Engine Rooms To Ensure Commercial Alignment In Achieving The Objectives Of Revenue, Profitability & Market Share In The Sub-Region
• Maintain Effective Working Relationships With Internal And External Suppliers.
• Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
• Execute The Retail Strategy In The Territory To Achieve The Objective Of Retail Expansion, Dominance, Mind Share And Loyalty In The Region.
• Identify, Create And Execute Communal & Goodwill Events And Sponsorship Initiatives In The Region To Drive Affinity And Localization Of The MTN Brand In The Region.
• Research And Provide Feedback Reports On Competitor Activity, Network Quality, Peculiar Market Situations And Any Issues Affecting The Marketing Of MTNN Products In The Region.
• Achieve BTL Visibility Objectives Across All Outlet Types And Category In The Region Through The Effective Planning And Execution Of Merchandising.
• Review Analysis Of Regional Marketing Surveys On Current And New Product Concepts And Recommend Future Product Development Within The Region.
• Develop And Execute Territory Specific Trade Marketing Initiatives To Ensure Achievement Of The Business Objectives In The Region.
• Develop And Manage Profitable And Sustainable Partnerships To Achieve Our Data Device And Mobile Money Objectives In The Territory.
• Ensure Standard Look And Feel Across All MTN Retail Outlet Types In The Territory
• Ensure Effective Communication Of The MTN Brand And Proposition At The Retail Layer Of The Distribution Channel
• Assist In Establishing And Maintaining Consistent Corporate Image Throughout Product Lines, Promotional Materials, And Events.
• Co-Ordinate The Presence And Relationship Of MTNN With Stakeholders And Policy Makers At The Regional Levels.
Job Condition • Normal MTNN Working Conditions.
• Regional And National Travel
Experience & Training • First Degree In Any Related Discipline
• MBA From A Reputable Local/ International Institution An Advantage
• Minimum Of 6 Years’ Experience Which Includes:
• Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others
• Experience Working In A Medium To Large Organization
• Marketing Experience Within An FMCG Environment An Advantage
• Experience In The Telecommunications Industry And/Or Banking Industry An Advantage
Training:
• Telecommunication Fundamentals
• Basic GSM
• MS Office And Common Business Applications
• Strategic Management / Decision Making
• Effective Leadership And Human Capital Management
Minimum Qualification BA, BSc, HND Or BEd
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