Job Description
• Responsible For Producing Quality, Secure And Resilient Designs For New Or Improved Services. • Responsible For Defining The Detailed Requirements Of The Business Needs, And Validate Service Solution Design.
• Value Created By Optimizing Business Operations And Assurance • Develops Dashboard Or Reports That Measure Customer Or Service Metrics For Various Functional Areas Within SOC • Identify Innovative Ways For Measuring, Improving Or Reporting Business Insights • Identify Opportunities For Building New Use Cases By Understanding & Translating Raw Data & KPIs Into Actionable Work Functions • Help Different Functional Areas In Fulfilling Their Commitments Through Timely And Insightful Analyses • Support Development And Deployment Of Customer Experience Management Systems And Tools As May Be Required • Interpret Data, Analyze Results, Prepare Reports, Dashboards For SOC Operation Metrics/KPIs/SLAs. • Service Model Setup And Configuration. • Define Essential Components Of Use Case Models, Including Their Interrelationships. • Value Created From Customer Engagement & Operations • Value From Positive Customer Experience Index/NPS • Work With IS Teams, IP Security, Commercial Teams And NID To Maximum Value Is Derived From End-2-End Service Quality Management
Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
Experience & Training • First Degree In Electrical & Electronics, Or Related Fields. • 3 – 7 Years Of Experience In Telecommunication Environment • Experience In Business Process Modelling, Analysis & Design • Good Understanding Of GSM Technology, ITIL Process • Minimum Of 3years Expert Competence In Mapping Key Performance Indicator (KPI)S To Key Quality Indicator (KQI)S And Quality Of Experience (QoE) Model • Minimum Of 3 Years' Experience In Business Process Modelling, Analysis & Design • Skilled In Leading Process Analysis And Based ITIL And TM Forum. • Good Knowledge Of Network Technologies Across Domains • Understanding TM Forum And Framework • Good Knowledge Of Network Technologies Across Verticals. • Capable Of Leading Process Analysis And Providing Objective Feedback On Areas Of Improvement • Foundation Certificate In HR Practice • Basic Conditions Of Employment (Local Context) • ICT For Non-Technical Staff • HR PPPs • HRIS Fundamentals • Telecoms Training: • Power Business Intelligence • RAN, Core CS &PS Domain • Customer Experience Management Platforms • Key Concepts Of CEM Framework And CEI Model
Minimum Qualification BEd, BEng, BSc, BTech Or HND
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