Job Description
• Execute Big Data Analysis Based On CEM Tools And Other Agile Digital Platforms And Provide Business Functions With Intelligence • Develops Dashboard Or Reports That Measure Customer Or Service Metrics For Various Functional Areas Within SOC • Identify Innovative Ways For Measuring, Improving Or Reporting Business Insights
• Identify Opportunities For Building New Use Cases By Understanding & Translating Raw Data & KPIs Into Actionable Work Functions • Help Different Functional Areas In Fulfilling Their Commitments Through Timely And Insightful Analyses • Support Development And Deployment Of Customer Experience Management Systems And Tools As May Be Required • Deliver Actionable Business Insight And Recommendations. • Evaluate Impact Of Service Degradation On The Customer KPIs, Business Objectives • Identify Opportunities For Building New Use Cases By Understanding & Translating Raw Data & KPIs • Execute Ad-Hoc Data Analytics Requests • Value Created From Customer Engagement & Operations • Value From Positive Customer Experience Index/NPS • Work With IS Teams, IP Security, Commercial Teams And NID To Maximum Value Is Derived From Data Analytic And Cognitive Information In The CEM Platforms. • Provide Direction On Service Level Measurement Issues. • Monitor The Performance And Report Against KQI And CEI • Provide Direction On Customer Experience Measurements • Provide Direction On How To Effectively Manage Customer Complains
Job Condition • Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
Experience & Training
• First Degree In Electrical & Electronics, Or Related Fields. • 3 – 7 Years Experience In Telecommunication Environment • 4 Years’ Experience In Business Process Modelling, Analysis & Design • Good Understanding Of Hive, Apache PIG, Storm And SPARK • Ability To Run SQL Over Hadoop And Also Manage Big Data Northbound Interfaces • Network Operations Analytics And Failure Demarcation • Knowledge Of Big Data Management In Non-SQL Environment • Good Knowledge Of Network Technologies Across Verticals. • Big Data Dashboard Implementation • Capable Of Leading Process Analysis And Providing Objective Feedback On Areas Of Improvement • Familiarity With Implementing Analytics Solutions With One Or More Hadoop Distributions (Cloudera, Hortonworks, MapR, HDInsight, EMR) • Familiarity With Streaming Data Ingestion • Proficient In Python And/Or Java • Familiarity Or Strong Desire To Learn Quantitative Analysis Techniques (E.G., Predictive Modeling, Machine Learning, Segmentation, Optimization, Clustering, Regression) Training: • Power Business Intelligence • Big Data Management System And Brokers • Predictive Analytics • Big Data Analysis • Hadoop Database Management • Customer Experience Management Platforms • Big Data Architecture And Deployment
Minimum Qualification BEd, BEng, BSc, BTech Or HND
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