CEM System Support Engineer AT MTN NIG

Job Description
• Responsible For System Routine Maintenance And Software Lifecycle Audit • Ensures Smooth Integration Of New Systems And Protocols • Assist In Planning And Designing Databases For Customer Experience Management.
• Ensure That Installed Platforms Functionalities Are Optimal And Maintained Periodically. • Create Scripts That Will Automate Platform Operational Efficiency. • Ensure Platform Availability By Ensuring Geo Redundant Solutions Are Deployed. • Transfer Knowledge And Skills On New Database • Provide A Wide Variety Pf Administrative Support Services To The Department And Also Support The Other Database Structures And Data. • Maintain Records Of MoP And Research Results, Using Standard Back Up Procedures. • Work On The Database/Code Management Review And Documentation. • Uphold All Customer Information Security And Enforce All The Non-Disclosure Agreements. • Deliver Quality, Accurate And Timely Reports • Prompt And Accurate Escalation Of Faults • Availability Of System Performance Statistics • Ensure Closure Of Assigned Faults• Value Created From Customer Engagement & Operations • Value From Positive Customer Experience Index/NPS • Work With IS Teams, IP Security, System Vendors And NID To Ensure System Configuration Of Hardware/Software Is Performed, Capacity Managed Efficiently And System Available.
Job Condition
• Normal MTNN Working Conditions • May Be Required To Work Extended Hours
Experience & Training
• First Degree In Electrical & Electronics, Or Related Fields. • 3 – 7 Years Of Experience In Telecommunication Environment • Experience In System Administration And Windows And UNIX Operating Systems • Experience In Oracle And Sybase Database • Good Understanding Of SQL And Scripting • Good Knowledge Of Network Technologies Across Verticals. • Capable Of Leading Process Analysis And Providing Objective Feedback On Areas Of Improvement Training: • 10G Oracle Database Training • Node Manager Training E.G OSS, INM, U2000 Administration • RAN, Core CS &PS Domain • Power BI And Data Analysis • Normal MTNN Working Conditions • May Be Required To Work Extended Hours
Minimum Qualification BEd, BTech, BSc, BEng Or HND
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