Job Description
• Manager
Order Management Is Part Of The Planning & Fulfillment Team At The Opco
Supporting The Customer Order Management Processes. The Customer Order
Management Process Covers Sales To MTN Dealers/Distributors, MTN Owned Stores,
And Direct Shipment To Customers
(Bulk Orders). It Also Covers Management Of
Customer Master Data Including Customer Catalogue And Order Prices. These
Processes Would Involve Interactions As Well As Direct Interaction With MTN
Customers I.E. Dealers And Distributors. • Manager,
Order Management Is Supported By Supervisor And Clerk To Perform Order
Management Activities At The Opco. • Support
The Shareholder Return Strategy By Developing And Implementing Sales &
Distribution Processes That Are Aligned To Achieving All Elements On The Business
Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase
EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber
Additions). • Participate In The Review Of Business Processes (Headcount,
Process Optimisation, Etc.), To Drive Efficiency Gains To Ensure At Least 5%
Reduction In Divisional Budget Year-On-Year. • Assist
Department In Conducting Demand Planning, Develop Budgets For The Upcoming Year
And Implement Plans To Achieve The Desired Targets. • Serve The Division’s Internal Customers And Provide Solutions To
Improve The Customer Experience. • Strategic
Partnerships With MTNN Leadership Team To Drive Awareness On Expected
Behaviours And Impact On Non-Compliance On Bottom Line Results And Company
Image/Reputation. • Drive Planned
Strategy For The Successful Delivery Of MTN Group And MTNN Transformation
Initiatives Focusing On Customer Centricity, Including Perfect 10 Project. • Drive An Increase In MTNN’s Net Promoter
Score. • Approve Request For Creation Of Customer Data • Approve All Price Updates Prior To Submission To Master Data
Team • Liaise With Master Data Team
For Any Updates/Amendments To Data Regarding Customer Master Data Updates •
Ensure All Customer Records Are Up To Date And Ensure All Customers Have Valid
Agreements- Review Annually • Ensure
Customers Receive Correct Promotions/ Pricing/ Discounts • Validate Customer Creation Or Master Updates
Including Updates To Price Masters • Oversee
Liaison With Master Data Management Team And CoE For Customer Master Data
Related Information / Queries • Focus
On Improving And Maintaining Customer Relationship • Support Senior Manager, Planning & Fulfilment In
Development Of Corrective Actions Or Improvement Initiatives Based On Customer
Order Report Reviews • Network And
Build Solid Relationships With Internal Units And Relevant Third Parties (E.G.
Strategic Investors, Technical And Finance Partners, Business Consultants Etc.)
And Develop A Close Working Relationship With Relevant Information Sources To
Provide An Integrated Service. • Maintain
Effective Working Relationships With Internal And External Suppliers. • Coordinate, Coach And Influence External
Partners And Essential Support Departments Across MTNN’s Business Units To
Deliver A Seamless Pre-Sales And Post-Sales Service Experience. • Build And Maintain Productive Relationship
With Key Regional Stakeholders To Ensure Effective And Efficient Regional Stock
Availability And Distribution And Deal With Related Issues And Problems. • Review And Release Customer Orders Based On
Assigned Delegation Of Authority • Validate
Applicable Restrictions Or Promotions On Items To Customers At The Time Of
Release Of Customer Order • Manage
Credit Limits Assigned To The Customers And Ensure Orders Are Within Credit
Limit • Review Credit Limits To Ensure
Credit Worthiness- Consider Insurance Cover For Customers If Applicable •
Monitor SLAs For Customer Order Processing And Take Corrective Action, Where
Required To Ensure Compliance With SLAs • Cancel
Orders – Ensure Reasons Provided For Cancelled Orders Are Reasonable • Review The Status Of Order On A
Periodic Basis And Analyse The Reason For Delay/Open Orders • Authorize Any
Amendments To Orders Where Delegation Of Authority Is Applicable • Hold Discussions/Escalations With
Relevant Departments To Ensure Orders Are Processed/ Dispatched In A Timely
Manner • Take Corrective Measures
In Case Orders Are Not Processed Within Defined SLA • Liaise With Customers To Resolve Any Query/Issues With
Related To Customer Order
Job Condition
• Normal MTNN
Working Conditions • May Be Required
To Work Extended Hours
Experience & Training
• First
Degree In Engineering Or Supply Chain Management Or Finance Or Any Related
Discipline • Fluent In English • Minimum Of 6 Years’ Experience Which
Includes: • Minimum Of 3 Years’
Experience In An Area Of Specialisation; With Experience In
Supervising/Managing Others • Experience
Working In A Medium To Large Organization • Experience
In Warehouse/ Order Management / Inventory Management • Experience Dealing With Customers (Service Industry)
• Working Knowledge Of Oracle • Knowledge
Of Customer Database Management Principles • Knowledge
Of Customer Order Fulfillment, Customer Delivery, Determining Availability,
Etc. • Understanding Of Process
For Booking, Tracking And Monitoring Of Orders Training: • Enterprise System Knowledge • Financial Management Skills • Transport Management Systems
Minimum Qualification BA, BEd, BEng, BSc, BTech Or HND
No comments:
Post a Comment