Monday, September 11, 2017

Customer Service Officer AT Owens & Xley Consults Lagos, NG

Job description

Owens & Xley Consults - Our client, a leading Courier and Logistics company, is looking to fill the position below:
Job Position: Customer Service Officer
Location: Lagos

Key Responsibilities
  • Answer calls, emails and web chat enquiries from prospective customers
  • Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
  • Work with Operations Manager to provide delivery status updates to customers
  • Create a tracking identity number for each job order
  • Work with Operations Manager to provide quotations for international freight
  • Provide customers with accurate information regarding the company’s services
  • Receive orders, record and transmit to Operations Manager
  • Return all missed calls
  • Keep and maintain the staff attendance register
  • Ensure compliance with set standards of customer service when conversing with clients
  • Help achieve sales objectives by making telesales and utilizing upselling opportunities
  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Escalate complex issues to the Operations Manager for proper resolution
  • Maintain records of inquiries or complaints as well as logs of interaction with customers
  • Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
  • Go the extra mile to build and maintain positive trust relationship with clients
  • Perform all other duties as assigned
Educational Qualification
  • B.Sc or HND in English Mass Communication or any related discipline
Experience
  • 1-2+ years in a Customer Service or similar role
Skills And Abilities
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately
  • High proficiency in MS office suite
  • Must be able to prepare management reports and correspondence
  • Good knowledge of administrative and clerical processes
  • Good stress and time management skills
Personal Attributes
  • Highly organized and detailed
  • Passion for people
  • Loves to talk and socialize
  • Has high energy levels
  • Attention to detail
Deadline
12th September, 2017.
APPLY HERE

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