IT Service Management Analyst AT British American Tobacco Ibadan, NG

Job description

British American Tobacco has an exciting opportunity for an IT Service Management Analyst to join our team in Ibadan.

Focused on Operations, this IT role is responsible for delivering business value and improving operational efficiency across IT demand, project delivery and services.
The role has full IT responsibility for Operations and covers both IT Services and business engagement aspects, ensuring optimal stakeholder management and alignment of IT KPIs to agreed SLA.

• 5 years+ experience in managerial level IT
• Project Management skills and certification; good analytical and planning skills
• competence, experience and certification in IT Infrastructure Library would be an added advantage
• Ability to demonstrate a good awareness of relevant business activities
• Evidence of working and engaging with customers and especially senior business stakeholders
• Flexibility, able to deal well with ambiguity and ability to learn quickly
• Good interpersonal and communication skills
• Able to exert influence in order to reach a solution

• Knowledge of standard operations processes and their undergirding technical processes would be additional advantage

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