Job description
Position Summary
The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:
Workplace Equipment on site services
- Desk-side support,
- Hardware break and fix
- Warranty Management (vendor and third party contract management)
- IMACD (Installation, Move, Add, Change, and Disposal Services)
- Hardware and Software Asset tracking
- Stock level Management
- Non Catalogued Onsite Services (Non Standard Service Requests)
Infrastructure Equipment on site services
- Eyes and Hand Support to server and network administrator
- Escort Services to external suppliers
- Non Catalogued Onsite Services (Non Standard Service Requests)
- Level 1 support/responsibility to IT infrastructure
Responsibilities
· Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
· Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
· Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
· Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
· Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
· Provide physical on-site and/or remote support services for end users in remote locations.
· Provide on-site support for any activities for server maintenance upgrades.
· Provide L1 support for audio/ visual equipment.
· Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
· Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones/ Tablets and other mutually agreed and defined devices.
· Coordinate with external vendors for service to location infrastructure components.
· Provide installation / relocation / disposal of network printers.
· Provide secure location for storage of on-site tapes.
Qualifications
- 3-5 years end user support experience in different platforms
- Graduated from at least technical college (2 years) related with computer science
- Ability to work in flexible hours depends on need
- Experienced with ITSM tools.
· Microsoft certified professional
· Governance and management of vendors.
· SCCM, AD, McAfee, MS Outlook, Office 365.
· Needs to be continually learning the latest platforms and technology tools.
· Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
· Excellent verbal and written communications skills.
· Excellent research, analytical, and problem-solving skill
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