Job description
As a Country Service Manager, you will be a part of the Country Staff Various Division based in Lagos, Nigeria, you will be responsible for implementing and further developing the Group Service Strategy in own area of responsibility. Leading the profitable growth of the Service business in the country, to achieve performance targets.
Ensure consistent implementation, development and monitoring of growth and “how-to-win” initiatives and service delivery processes to drive efficiency and standardization and to achieve both high customer satisfaction and business profitability.
Tasks
Your Tasks as a Country Service Manager will include the following: Service Strategy
Developing and executing the Service strategy across Local Business Unit (LBU’s)
Managing the business portfolio – put actions in place to improve underperforming business segments and utilize best practices across the portfolio.
Helping to identify white spots and to define strategies to increase the coverage of the installed base. Service Growth
Ensuring the adequate controlling of all business figures and drive top line growth.
Accountable for countries service profit and loss. Strive Service productivity improvement across the LBUs
Facilitating risk assessments (especially for cross Business Unit offering)
Participating in and contribute to new growth lever projects (such as development of the consulting framework; development of a data driven Service platform) and regional/local alliances. Customer Approach
Supporting implementation of Service offering portfolio by building up local presence and ensure systematic and aligned go-to-market service approach.
Creating strategic partnerships with key customers.
Driving improvement in Service Net Promoter Scores (NPS).
Leading the development of Customer Contact Management (CCM).
Coordinating and participating in marketing/communication activities/external events to promote ABB Service. Service Execution / Operational Excellence
Promoting and implementing common tools and processes across Service operations
Managing business-led collaboration within the Service team by coordinating shared service support teams for support across all local service teams.
Coordinating and facilitating Service account management and sales activities
Ensuring consistent development of processes and practices and local Implementation and monitoring progress of cross functional services – Health and Safety, Functional Safety Management (FSM), Construction Safety Coordinator (CSC), Service Operational Maturity Assessment (SOMA), Net Promoter Scores (NPS) and other cross BU tools, Training.
Developing and local Parts Logistics when commonly agreed. Leadership
Promoting ABB Leadership, Safety & Integrity culture.
Managing cluster level Service staff plans and competency development: training, recruitment, career paths
Ensuring continuity of key Service people. Build up required service resources and drive talent development
Requirements
As the ideal candidate, you should have a Bachelor’s degree in Electrical, Mechanical or Mechatronics Engineering with minimum 10 +years of experience in Service Business and broad understanding of existing ABB installed base in countries. Proficiency in spoken and written English language is required.
Additional Information
If you are interested to join our team, apply directly. In case you have inquiries or face difficulties in applying, contact us at careers@ng.abb.com. No CVs allowed on emails.
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