Account Executive AT Spectrum Forwarding & International Logistics Limited

Spectrum Forwarding & International Logistics Limited - Incorporated and registered in Nigeria on the 29th December, 2009 with Corporate Affair Commission.
POSITION : Account Executive

 Responsibilities

• Major responsibilities of this position are to generate revenue growth and provide comprehensive customer service.
• Customer service duties including providing customer tracking and shipment status to answer inquiries, and educating and training customers on technology solutions for tracking, pricing and reporting. The Freight Forwarding Account Executive assists in establishing standard operating procedures (SOPs) for meeting customer expectations and works with Accounts Receivable to resolve billing disputes.
• Keep daily communication with Global offices for the purpose of pricing tender templates Negotiating contract Terms and Conditions, communicating strategically with other company’s stakeholders, arranging monthly reports for management
• Assesses and identifies business needs and conducts customer analysis to determine customer requirements and constraints, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
• Builds business partnerships and develops key customer relationships to maximize account profitability. Understands the customer’s business and aligns account strategies to customer goals
• Managing all facets of key client accounts
• To act as point of entry for any contractual issues
• Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives
• Taking a direct but professional approach when working with clients to ensure that business standards are consistently met
• To work closely with all Operating Staff and Directors simultaneously
• Maintain, build and manage professional relationships at all levels
• Develop and maintain relationships with existing customers using email, phone, face to face contact along with lunches and after hours entertainment
• Identify business opportunities and generate profitable sales in both new and existing accounts
• Assist in the development and implementation of sales plans that support increased sales.
• Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.
• Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs.
• Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans.
• Coordinate tender negotiations for direct customers and key accounts
• Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment
• Creates and develops strategies and plans for effectively managing accounts
• Monitoring customer booking forecast and relay to port of loading agents where necessary
• Negotiating ad hoc space requests with Head office Visiting Cargo owner and key accounts regularly
• Utilize shipping technology and systems for account activity review and customer database sign-up
• Train customers on use of web-based shipping and tracking functions
• Perform other duties as assigned

Requirements

• At least 3 years’ experience in Freight Forwarding/Shipping/Logistics essential
• Previous experience within a shipping role
• Previous experience as a Key Account, Key Client, Business Development or Operations Manager is an advantage.
• Proven track record of sales success, customer relations
• Strong customer service skills with sound business related knowledge
• Excellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments. (Fluent English)
• Professional appearance,Organized and On-Time
• Ability to perform with little or no supervision.
• Able to work on own initiative and to prioritise work to meet deadlines
• Effective time management and organization skills.
• Ability to develop strong business relationships within all levels of organizations, including senior level executives.
• Ability to effectively use Microsoft Software (Windows, Outlook, Word, Excel)
• Ability to ask questions, listen carefully and understand customer’s needs and opportunities
• Extremely competitive, professional and driven
• Ability to understand competitor strategies, products and pricing patterns.
• Be available to travel abroad with short notice

How to Apply
Candidates should send their applications to:info@spectrumforwarding.com