Job description
Teclab Management Services Limited, is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.
We Are Recruiting To Fill The Position Below
Job Position: Client Service Executive
Location: Lagos
Core Purpose Of The Job
Job Description
- Establish and cultivate relationships with a company’s clients.
Task Complexity
- Client service executives might execute training seminars so clients experience the greatest benefits from a company’s products.
- Develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products.
- Interface with clients frequently and maintain an excellent relationship with them
- Oversee and coordinate client escalated operational issues
- Manage and oversee effective dissemination of client information to operations teams
- Timely flagging of issues to management
- Update database
Qualification (s)
- Minimum of B.Sc in Humanities or related courses. A Master's Degree would be and added advantage
Job Specification (Experience & Training) Academic And Professional
- Bachelor's Degree in related field, Three to five years' related experience, or Equivalent combination of education and experience.
Job Specific Competencies (Skills/ Knowledge/ Attributes)
- Good listening skills
- Good people skills
- Strong customer service and interpersonal communication skills.
- Solid verbal and written communication skills.
- Time Management.
- Detail oriented.
- Ability to communicate with confidence.
Competencies Required
- Knowledge of all companies’ products and services.
- Strategic and innovative thinker with proven ability to communicate a vision and drive results.
- Demonstrated management, organizational and interpersonal skills.
- Ability to solve problems and execute on initiatives.
- Ability to work collaboratively internally and externally.
- Self-assured and results oriented.
- Demonstrated ability to assess business needs, design and implement programs and evaluate results.
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