Job Description
• To Monitor Telecommunications Services And Electronic Interaction For Any Misuse As Defined By NCC And MTN Policy.
• Investigate And Resolve Fraud Incidents Promptly In Conformance With Documented Policies.
• Identify And Recommend Additional Tools And Methods That Can Be Deployed In Combating Fraud.
• Identify, Investigate And Report Unethical Conduct Or Breaches Of Business Rules As Regards The Use And Distribution Of Company And Subscriber Data Information On The Network.
• Collect And Present Appropriate Evidence According To Documented Incident Handling Procedures To Enable Fraud Prevention And Detection.
• Provide Input And Feedback Into Fraud Management Reports.
• Carry Out Intelligence And Trending Analysis On Key Indicators And Performance That Have Impact On Losses Through Fraud; Prepare And Present Materials On Findings.
• Develop Tests Script To Challenge Existing Fraud Processes And Make Recommendations For Change.
• Prepare Reports In Line With Operational Requirements (E.G. High Usage Reports).
• Log All Fraud Queries And Resolutions Into The Fraud Management Logbook Promptly.
• Oversee And Coordinate All Technical Activities, And Ensure All Transaction And Administrative Documentation Is Recorded And Available For Business Use.
• Develop, Integrate And Implement Solutions To Identify, Quantify And Report All Identified Revenue Leakages Due To Fraudulent Activities And Information System Breaches And Glitches.
• Provide Advice And Recommendations On Information Systems Strategy, Policy Management, Security And Service Delivery.
• Conduct Independent Reviews To Ensure Company’s Wide Controls Compliance With Fraud And Revenue Assurance Practices, Quality Assurance And Mitigate Business Risk.
• Support All Internal Customer Request For Customer Event Data Record And Biometric Information.
• Engage/Participate In Development And Monitoring Of Product Life Cycle To Maximize The Efficiency, Effectiveness And Overall Quality Of Products
• Client Engagement By Reviewing URS (User Requirement Specification) With Business Owners (Customers) To Identify, Document And Assess Technical And Fraud Risks To Integrated Products Software, Hardware, Projects And Data.
• Support All Law Enforcement Agencies Request For Customer Event Data Record And Biometric Information.
• Ensure Value Creation When Engaging With Customer
• Identify Unknown Fraud, Conduct Behavioural Patterning Analysis And Provide Feedback To Stakeholders On Control Development And Improvement.
• Develop Policies, Processes And Procedures To Identify, Control And Mitigate All Possible Risk And Security Breaches.
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
• Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.
Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Open Plan Office
Experience & Training
Education:
• Must Have – First Degree In Information Technology Or Related (Engineering/Science/Numerate) Degree At A Recognized Tertiary Education
• Preferable – CISA, Oracle/SQL Certification, CISCO Or Related System Audit Or Governance Auditing Qualification
• Fluent In English
Experience:
• Experience Working In A Medium Organization Of Which At Least 3 Years In Telecom Fraud Operations/Revenue Assurance/Data Analysis
• A Good Appreciation Of Telecommunications Technology, Supporting Processes And Business Intelligence Will Be An Added Advantage
• Detailed Investigation Experience
• Risk Evaluation And Control Implementation Work Experience
Training:
• Governance Legislation And Regulations – NCC, Law Enforcement Agencies, King/Sarbannes Auxley/IFRS
• Current Trends In Fraud Detection And Use Of Fraud Management System
• Essential: Telephony Product And Service Training
• Essential: Telephony Network And IT Systems Training
• Desirable: Audit Qualification (CISA / CISM / CRSIC) And Project Management Accreditation (PMI / PMBOK)
• Data Management And Business Intelligence Training
• Standard Desktop Systems Training – Microsoft Office Applications
Minimum Qualification BEng, BSc, BTech Or HND
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