Proactive Management – Network Monitoring AT Vodafone Lagos, NG

Job description

Purpose

The Job holder is required to monitor the network in a bid to minimize service impact to customers and reduce MTTR on faults to the barest minimal.

Principal Accountabilities

Network monitoring; Monitor alarms and performance information on 24x7 basis as operated by the shift systems

Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.

Perform First-Level, professional troubleshooting support

Supporting resolution of incidents with other resolver teams and Vendors

Incident Management across the functions of the CSOC

Providing feedback and reports to customer on Incidents through the lifecycle of the incident

Providing information and update to Vodacom Management through the lifecycle of incidents

Escalation of faults exceeding respective Mean Time To Restore (MTTR)

Periodic Reporting on Vendor and Supplier performance

Other Job Duties And Responsibilities As Assigned

Communications and Work Relationships:

Internal: All staff

External: Customers and Vendors/Providers.

Other Business Units: All Departments

Knowledge

Proficiency in the use monitoring tools e.g. NMS, Cacti, Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs

Good knowledge of SLA metrics and measurements,

Proficiency in the use of Ticketing Platform-Sage Pastel Evolution

Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS

Proficiency in Microsoft Office (Excel & Powerpoint)

Skills

Multi-tasking ability

Attention to details

Good team player

Network troubleshooting skills in Hardware, Switching and Routing

Excellent communication skills. Both written and verbal communication

Excellent customer relation,

Clients management skills

Strong facilitation, conflict resolution and investigative skills

Resilience and ability to work under pressure

The job holder must have a Good University degree/HND in Electrical/Electronic Engineering or related fields with a minimum of 3years post NYSC experience in a similar Network Operations environment. Possession of CCNA is an added advantage.

Values

Integrity,

Confidence

Assertive

Proactive

Empathy.

Location

Lagos

Job Type

Full-time

Employment Type

Permanent

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