Job Description
• Responsible For IT Regulatory Compliance, IT Audit Governance And IT Governance Support.
• Oversee And Be Accountable To Drive The Mechanism For Process Controlling And Continuous Process Improvement In IT.
• Responsible For Supporting Management With Its Responsibilities In Responding To Requests From Internal And External Audit Entities Including Reviewing Requests, Monitoring Audit Execution And Reviewing Findings With Governance Bodies.
• Regularly Monitor And Review Resources Of The Department Ensuring They Are Allocated, Utilized In A Cost Effective And Financially Disciplined Manner And In Line With Budget Provisions.
• Review MTNN Corporate Direction And Develop Information Services Governance Landscape Ensuring Alignment With MTN Corporate Strategic Objectives And Develop Plans To Support Business Initiatives And Enhance IS Infrastructure Support Capacity.
• Provide Support Initiatives That Will Ensure Cost Savings And Reduction To Drive EBITDA Growth For The Organization. (OPEX/COS Savings).
• Champion The Review Of Business Processes (Headcount, Process Optimisation, Business Optimisation, Continuous Service Improvement Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year.
• Monitor Changes In Regulations And Technology That May Affect Revenue Assurance Functions In MTNN And Ensure Revenue Leakage Is Minimized.
• Improve MTNN’s Net Promoters Score
• Develop Strategies, Champion Customer Centric Culture Across The Organization And Develop/Reform Relationships With MTNN’s Internal And External Customers To Transform The MTNN’s Revenue.
• Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.
• Ensure The Right Service Management Practices Are In Place To Create The Enabler For IT Systems To Provide A Differentiated Customer Experience.
• Provide Primary Support For Yearly SOX/ PWC IT Audit Exam For Ratings IT Operations
• Further Institutionalize Segregation Of Duties Control Across Ratings IT Applications
• Define Opportunities For Automation Of Monitoring IT Controls
• Track Action Plans To Complete, Monitor And Report On IT Risk And IT Control Related Activities
• Manage A Portfolio Of Activities Related To Planning And Executing The IT Control Assessment Activities
• Create And Maintain Governance Structure For Processes And Ensure Processes And Policies Are Developed, Documented And Maintained In Accordance With Established Set /Industry Guidelines And Benchmarks.
• To Ensure All IT Systems Uptime And Ensure That Adequate Capacity, Availability To Drive Expected Customer Experience
• Provide Leadership On IT Architecture Governance And Ensuring Compliance To King III Technology Risk Management. Measures Of Success Include Repository Architecture Accuracy, Appropriate And Timely Reporting On Technology Governance.
• Be Accountable To Drive The IT Governance Using Implementation Mechanism For Process Controlling And Continuous Process Improvement With Focus On The Definition And Further Development Of Guidelines, Standards And Metrics (KPIs), Including Compliance.
• Also Responsible For Ensuring That The Aims Of Disaster Recovery And Service Continuity Are Met And That The IT Continuity Strategy Processes, And Plans And Procedures Are Developed And Maintained.
• Ensure QA Standards Are Met And Report On Compliance (Including Performance Against QA Management Plan, Business KPIs And Client KPQPs & SLAs).
• Ensure Global Coverage Of The Service Transition Function As Well As Enable The Control Monitoring Function For Regular Review And Reports Of Operating Controls Around Our Applications And Infrastructure.
• Ensure That Operational Controls Meet Regulatory And Audit Requirements As Well As Align To Industry Best Practices Including IT Sarbanes Oxley.
• Defining And Maintenance Of IT Maturity Model, Quality Management System And Regular Evaluation Of IT Maturity
• Ensures Effective IT Risk Management, Compliance & Audit
• Develop And Implement Processes And Procedures For Tracking Company Assets To Oversee Quality Control Throughout Their Lifecycles.
• Lead And Collaborate With Other Business Units In The Development Of Business Models For Use In MTNN And Develop Measurement Strategies To Support Ongoing Strategy Development And Project Optimization.
• Definition Of Global IT Processes, Process Goals/ Quality Objectives And Derivation Of Key Figures (For Example IT Process Indicators (KPI) For Process Optimization)
• Ensure Processes Follow The Agreed Standards And Accountable For Reporting Of Process Quality And Compliance
• Definition, Coordination And Implementation Of The Overall Concept For The Quality And Process Management (Quality Policy, Manual)
• Measure And Identify Optimal Potential In Terms Of Continuous Improvement Process As Well As Initiation And Support Of Optimization Measures
• Accountable For Ensuring The Preparation And Conduction Of IT Process Audits.
• Providing Advice On IT Methods, IT Tools, IT Process Optimization And General IT Process Management
• Responsible For Supporting Management With Its Responsibilities In Responding To Requests From Internal And External Audit Entities Including Reviewing Requests, Monitoring Audit Execution And Reviewing Findings With Governance Bodies.
• Define And Implement Key Performance Indicators And Metrics For Support And Operational Activities And Use These Metrics To Drive Service Delivery Excellence
• Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
• Provide Leadership And Direction Leading Team To Deliver On Respective Business Targets And Improve Overall Performance Of The Department.
• Providing Opportunities For Staff To Build On The Company’s Investment In Their Training And Improve Productivity.
• Coach And Mentor The IS Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of All Related Job Requirements And Accountabilities And Leverage Human Resources Career Development Programs For Staff Career Development.
• Deliver Business Value Through Partnership With MTNN’s Ecosystem Partners To Customers To Enhance MTN’s Corporate Brand
• Promote The Governance Vision And Institute A Customer Centric Culture And Interface Between IS, Its Stakeholders And The Rest Of The Organisation
Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Local And International Travel
Experience & Training
Education:
First Degree In Any Related Field
• Fluent In English And Language Of Country Preferable
• MBA/MSC Is Advantageous
• Relevant IT Degree/Professional Qualification,
• CISA/CISM/CGEIT Certified
• TOGAF Certified
• ISO/PCI-DSS /COBIT Certified
• ITIL Certified
Experience:
12 Years’ Experience Which Includes:
• Senior Management Track Record Of Minimum 6 Years; With At Least 5 Years In Relevant Sector/ Industry As Per Relevant Role
• Experience Working In A Global/Multinational Enterprise (Understanding Emerging Markets Advantageous)
• Worked Across Diverse Cultures And Geographies
• Senior Management Experience In Strategy Formulation, Technology Forecasting, Enterprise Architecture, Network Economics, Project Management, Operations Management, Strategic Planning And Quality Control Management.
• Proven Experience In Compliance Frameworks Such As SOX Will Be Advantageous.
• Ability To Design, Evaluate And Document Processes And Lead Teams In Accomplishing Process Review And Improvement.
• Experience In Audit, And Possess An Understanding Of Key Technology General Controls And Risk Mitigation Procedures Is Preferred
• Experience In The Following Areas: Technology, Project Management; Process Management, IT Audit And Quality Control
• Understanding Of Regu
Minimum Qualification BA, BEng, BSc Or BTech
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