Job description
Position Headliner: The Digital Factory Customer Services (DF CS) Business Unit Head is responsible for the development and maximization of the Digital Factory (DF) and Process Industries and Drives (PD) after-sales service business in Nigeria. He/ She represents Siemens in all strategic DF CS Ssales and Service activities and acts as an interface between key customers and the Siemens organization.
He/ She implements strategic business activities, decisions and guidelines and ensures development and implementation of the regional strategy for the DF Customer Services business unit in Nigeria.
Sales
Position Description:
Analyzes specific market conditions and builds a sound market related network of stakeholders.
Provides information via Customer Relationship Management (CRM) tools for forecasts and planning.
Spots opportunities for local product and service portfolio solutions.
Prepares customer contact, builds and maintains a customer focused network.
Prepares / coordinates and negotiates proposals in cooperation with proposal mgmt / other involved professionals and management.
Coordinates the realization of assignments, may coordinate and contribute to set up respective product developments, projects or services programs.
Completes sales and revenue related key reporting.
Contributes to the development of After-Market business in the region.
May act as a point of contact to customers in commercial matters and influences collaboration within the organization to secure customer support.
Service
Oversees the delivery of professional and efficient faultfinding, repair and commissioning services to Digital Factory customers throughout Nigeria.
Ensures efficient delivery of after-sales requirements to customers in key industries (esp. Cement, FMCG, O&G, etc.)
Oversees and coordinates service Sales, site activities and planning to ensure adequate service for customer installed base
Ensures after sales services provided leads to reduced breakdown times and lowers customer costs
Takes full responsibility for Environmental and H&S requirements for site personnel and ensures adequate ensure control measures in the field.
Strategy
Formulate, influence and implement strategies to monopolize relevant markets
Analyses the T&D market to develop requisite business targets and strategy that address identified opportunities, issues, needs, processes and business drivers
Keep up to date with local and global market trends, customer needs and future requirements, etc.
Ensure that a detailed and sustainable sales strategy exists and is implemented into the business unit
Derive strategic direction for the business and set suitable goals to achieve this strategy
Participation in the identification of market potential and definition of innovative strategies
Adaptation of business process (short/medium/long-term) in line with the strategic goals of the Business unit.
Finance
Plans sales volumes and potentials of all customers in the assigned region.
Responsible for strategic business planning and setting of appropriate budgets
Accountable for profit and loss within the business unit
Maintains forecast integrity and prepares management reports
Financial responsibility for ongoing comparison of objectives and their achievement, consistent use of steering actions to achieve the targets of respective cost center(s).
Generation of budget targets based on market data, company infrastructure and business development in order to define and control measures.
People Management
Responsible for all people management activities, inclusive of mentoring, development and performance management with the aim of creating successful leaders within the Energy Management organization
Selection, management, assessment and development of employees in the area of responsibility to ensure long-term target achievement with motivated staff.
Responsible to ensure that the business unit is properly resourced with the right skills to fulfill business requirements
Operations Management
Overall responsibility for ensuring effective Project Management, EHS and QM practices for all projects
Assess and review status of projects with ultimate responsibility for project success
Identification and defining of risk mitigation strategies by assessing current issues and potential risks and assist in implementing preventative/corrective measures
Overall responsibility for compliance with statutory regulations within the DF CS business unit
In particular responsible for due diligence in all business contracts in order to safeguard financial success and adherence to correct procedures.
Compliance with Business Conduct Guidelines, circulars and policies
Implementation of specific benchmarking to initiate continuous improvement.
Qualification & Experience
Bachelors degree in Electrical/ Electronics/ Instrumentation Engineering related course.
Masters in Engineering/ Business/ Finance an advantage
Minimum Of 10 – 15 Years Related Work Experience
Work experience in the Cement or FMCG industries preferred
Proficient in Microsoft Office Suite… PowerPoint, Word, Excel, etc.
Excellent command of the English language
Ability to speak and read German/ French an added advantage
Analytical, creative, outside-the-box thinker with excellent presentation and writing skills
Good interpersonal skills and intercultural sensitivity
Job Family: General Management
Position Type: Head
Position Title: Country Business Unit Lead
Location: Lagos, Nigeria
No comments:
Post a Comment