Front Office Manager at Qualiserve Group

Job description

Qualiserve Group – The organization started its operational activities as Qualiserve Technologies Ltd in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. This we have achieved through a diverse pool of professionals, leveraging on the best practices, innovations and a strong backing from our financial partners to deliver world class services.

We Are Recruiting To Fill The Position Of

Job Title: Front Office Manager

Responsibilities

• Design and evaluate quarterly PBC (Personal Business Commitment) with team member
• Attend daily NOC operation meeting
• Attend Weekly OPS meeting
• Other meetings if needed
• Request advanced product training
• FO daily, weekly, monthly report design and quality improvement
• FO handover report design and quality improvement
• Create and perfect work flow
• Ensure all TT are created within SLA
• Ensure FO team get the newest topology and network information
• Ensure FO team get the newest fault category and fault grading
• Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc
• Ensure FO team to escalate all the network problem according to SLA, including availability KPI
• Ensure all TT are followed and updated according to SLA
• Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
• Follow the critical network issues and update to NOC manager, and Irancell managers
• Make FO preventative maintenance plan and ensure implementation quality
• Ensure issues found by preventative maintenance are properly escalated
• Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
• Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
• Ensure all the CR are properly recorded and followed
• Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
• Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
• Arrange FO team to check hardware and software version, data configuration
• Ensure all the site access are under FO control and have reference number
• Ensure FO team to supervise network service status during site access
• Ensure all network problem caused by site access are properly followed
• Ensure a good and reasonable shift plan, especially during holidays and festival
• Ensure shift plan implementation quality
• Ensure the quality of shift handover

Educational Background

• Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science

Work Experience

• Detail knowledge in GSM, 3G and IP
• Detail knowledge in Transmission : Microwave, Optical, Leased Lines
• Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
• Good knowledge of network topology, traffic handling capabilities and traffic characteristics
• Good knowledge of network performance / configuration parameters and their interpretation and use
• Network service / performance focused
• Good knowledge about network operation processes and interfaces
• Good knowledge of network implementation / integration processes
• 5 to 6 years of relevant working experience

Professional Knowledge/ Key Skill

• Performance management
• Communication skills at CxO level
• Customer Expectation Management
• Excellent team player
• High level leadership skills(be able to manage a team of 70+)
• Excellent reporting and planning skills
• Time management
• Fault management
• Good analytical and investigation technique
• Excellent team player
• Decision Making Skills

Other Requirement

• Ability to work off hours depending on Network outages and customer requests
• 24×7 availability to support after office hours, and be able to relocate with in the country
• Very good communication skill, Oral and write English

Application Closing Date

Not Specified.

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