Job description:
Syntech Petrochemical Company is an indigenous producer and distributor petrochemical products in Nigeria. The company offers high density polyethylene for film, fiber, blow molding, injection molding, pipe and conduit, other extrusion, and polystyrene for various applications ranging from disposable packaging to housings for electronic appliances. It is also involved in the wholesale and retail trade of materials and petrochemical products, and its derivatives. The company was founded in 2009 and its administrative base in Lagos, and Manufacturing base is Agbara, Ogun State.
We Are Recruiting To Fill The Position Of
Job Title: Customer Service Representative
Location: Lagos
Job Descriptions
- Work closely with Business Managers and Sales Representatives to understand customer needs and company business objectives.
- Provide for excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquires.
- Function as initial point-of-contact for general customer inquiries pertaining to pricing, product literature, order scheduling, inventory, issue resolution, etc.
- Build and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty and enhance company credibility.
- Exceptional technical skills and experience in utilizing company ERP, CRM and other IT systems specific to situational analysis, order processing, order tracking and invoicing.
- Creation of new accounts and trials for new business opportunities.
- Provide detailed reports, maintain records, and perform work-processing assignments related to clerical duties for internal and external customers.
- Participate in daily plant scheduling meetings and other periodic meetings involving plant performance, safety, quality and material management
Requirements
- Bachelor’s Degree, candidates with a Diploma and equivalent proven experience will also be considered (Business or Science preferred)
- 2 years Customer Service Experience
- Fluent in both written and verbal English communication skills is a must.
- Must exhibit exceptional business, negotiation and analytical skills
- Proficient and computer literate in MS Office products.
Skills
- Service oriented and eagerly strives for customer satisfaction.
- Strong communication and interpersonal skills.
- Calm, pleasant demeanor and ability to effectively handle difficult situations with customers. Strong analytical and interpretive skills.
- Ability to handle multiple tasks, manage time, and prioritize tasks.
- Reacts positively to change; demonstrates flexibility and adaptability.
- Proactively pursues continual learning and improvement.
- Team oriented.
- Strong belief in accountability.
- Willing to build long-term relationships with customers and grow within company.
Application Closing Date
31st October, 2015.
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