Job Description
Responsible for the development, implementation and delivery of the Group Technology Strategy to ensure support of the IT infrastructure and applications services in country to enable business operations and create the platform for business growth
Key Roles and Responsibilities
Ensure alignment to global IT policies and standards to support local initiatives; migration and implementation of best practice from peer sites and providing cost effective and compliant IT solutions to the business thus contributing towards the financial performance and growth of SCB in the local market
Ensure the business is equipped with the necessary technology solutions and processes for compliance purposes
Provide leadership and direction for Country Technology; to drive service excellence by recruiting, developing and retaining talented staff and providing them with appropriate infrastructure to perform their duties
Lead the team to manage first and second line desktop support, Main Technology Room (“MTR”), Change Management, Incident Management and Problem management, as well as Request Management System (“RMS”) to ensure desktop user experience meets market standards
Ensures Technology Strategy/Roadmap is aligned to business strategy and the bank’s collective agenda
Engages in high level discussions with internal and external stakeholders to understand needs (including outsourcing plans) in order to develop fit for country strategies which drives investments
Engages various stakeholders including the Engineer and Build teams, Project Managers, Country Technology and Operation teams, for driving common Strategic Project Agenda
Uses internal and external financial and business indicators and scenario planning to pre-empt business challenges such as capacity and obsolescence risks and new regulations and to formulate responses
Drives synergies between Country Technology team and Group Technology support teams to ensure that they understand requirements and support the team in delivering the business strategy and deliverables
Manages and influences stakeholders through effective communication to achieve desired results
Remains abreast on current market practices and innovations, identifies and shares best practice with other CTMs with the view to developing and implementing better, standardised, simplified and innovative technology strategies and solutions - addressing cause not effect, minimizing non value-added and duplicated activities and reducing turnaround time (“TAT”)
Builds a people and unit road map that ensures an effective team – utilising all the people tools to continuously raise employee engagement and ensure function is seen as a “Great Place to Work”
Participates in customer meetings, helps review and attain benchmark service standards and maintains cross border relationships
Maintains service level agreements and use metrics to drive decisions on service improvement which helps improve customer service
Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
To manage In-country technology team’s Risk and Compliance related issues locally by access, monitor, review and follow up actions.
Accountable for the enforcement of global strategies and standards, ensuring risk and compliance and security, data confidentiality and build standards are followed
Manages and meets the unit’s operations budget (including stretch budget targets) and financial KPIs
Qualifications and Skills
Bachelor’s degree in computer science, engineering or any other relevant field is required with a minimum of a second class degree.
Good level of understanding of technology (mobile, storage, databases, etc)
Strong knowledge of Banks end to end systems and Project Management skill
Knowledge on Data Centre operations and facility management
Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment
Relevant Technology Certifications
Results driven with strategic qualities and a strong will to achieve business objectives
Ability to work within a multi function, multi culture, multi discipline team environment with strong influencing and stakeholder management skills
Strong interpersonal skills and ability to engage mentor and motivate performance in others
Not less than 5 years in IT Infrastructure management role
Good communications skills.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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